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almost 5 years ago - /u/Supercell_Drew - Direct link

thanks for posting the vid - this is a bug we are aware is affecting some players.

if you don't mind - could you shoot me a DM or reply to this comment with your device type and OS? it's one of those bugs that is hard to nail down and seemingly 'random'. AKA the most annoying type of bug. so anything we can do to naildown its cause will help!

thanks for any help and sorry you're experiencing this problem!