Original Post — Direct link

Hopefully we’re allowed to post stuff like this. The movement of the Queue chest button has gotten thousands if not hundreds of thousands of us today. Including myself AFTER I knew it was getting people. At a minimum there should be a confirm or immediate request for refund when an accident. We can’t say for certain the move is on purpose but it feels that way. It only hurt those of us who actually pay for the pass and therefore generally support the game financially most likely - so let’s vote with our wallets.

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about 4 years ago - /u/Supercell_Drew - Direct link

Originally posted by J1234511

Drew's reason for the chest queue change was that it was done back last January and only just made it into the game 7 months later, then he said it was done because 2 weeks ago someone accidentally opened a chest for gems and so they decided this was better and that it would make us less likely to misclick lol

He's currently sitting at -330 downvotes and he has several buried posts in the topic

looks like you misunderstood my post so i'm just clearing it up as i was tagged here.

there were 2 points

  1. the picture the OP used was out of date so i pointed that out. in hindsight it wasnt really relevant but at the time i thought that could be part of the reason they were shocked by the change.

  2. the post from 2 weeks agowas just a recent example of someone wanted the old one changed. you can go in the sub's search and find more from further back in time but i thought a recent example would help demonstrate why the change was made.

nowhere did i say we added it 8 months ago because of a post from 2 weeks ago, that's just false info

about 4 years ago - /u/Supercell_Drew - Direct link

Originally posted by EatMeatPeeps

I have chosen to support you, Drew, and the other developers and artists who make the game by buying Pass Royale. When I get chests I automatically queue the chest without even thinking. Even after reading numerous posts about it I have gemmed 3 chests accidentally. I feel ripped off and backstabbed as a loyal player trying to help you out (I am a developer myself). Right now I am considering not getting pass royale next month and contacting Apple for a refund for this month. This is absolutely ridiculous.

i thank you for your support, and it truly does suck to hear that you're feeling backstabbed because of this.

no-one will believe us (and that's fine, i'm not looking for sympathy) but we aren't evil masterminds who were looking to make a quick buck with this change. that gives us wayyyy too much credit.

it was genuinely just a crappy UI/UX decision on our part and we thought we were making a change that people wanted. that's on us, it's not an excuse, just an explanation.

i totally understand if you've lost faith in us as a company but i hope that by us making the changes to this (this will be going out in the next optional/mandatory update) it can at least show you that it wasn't intentional and we're working to fix it.

either way i appreciate your honest feedback and your past support so thanks for messaging.