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I am one of the biggest Clash Royale fans out there. I have been playing since beta, and have always been fascinated with the simplistic, yet complex nature of the game. I love the endless strategic possibilities, beautiful synergy between cards, and nail-biting endings that the arena can produce.
When the season pass was first introduced to the game, I was ecstatic for what I thought would be the first big step forward for the game in a long time. Season pass tiers felt fresh and exciting.
However, as weeks go by with little to no response to the community and glaring issues remain , I am beginning to ask myself: Was the season pass truly an attempt to refresh the game or just another desperate cash out by $upercell?
Right now, it feels like the latter.
The lack of response to the recent glitches in the game by Supercell is simply unacceptable. I am a huge fan of the update, and I think that is brought massive amounts of new content to the community.
The issue is not with content, it never has been with Supercell. It's about the functionality of the game. As long as glitches like the chest reset and card misdrop remain in the game, it will ALWAYS feel stale, no matter how much new content is added to the game.
This brings me to my last point, which has always been my biggest issue with Supercell. In any respectable business, customer service is king. A company that releases a flawed product responds to the issue immediately and offers their affected customers proper compensation.
If I went to the mall and bought a toy car for $5, went home and found out that one of the wheels wasn't spinning properly, and then went back to the mall the next day, would the store owner say:
"Sorry about that sir! I can't give you a refund or compensation because then I would have to do that for every customer that bought a defective car."
OR
"Sorry about that sir! I can offer you a full refund or exchange."
Just because this game is a digital product doesn't mean Supercell should treat their customers any differently. Quality assurance is standard across every business marketplace.
$upercell, do you care about your paying customers? If you do, how can you continue to ignore glaring issues with your product?
Click the link below and follow the instructions to request a refund for the season pass.
https://support.apple.com/en-us/HT204084
Sincerely,
An Extremely Frustrated Beta Player
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