Original Post — Direct link

TLDR at the bottom of the post.

Hey guys I’ll run you down on how they scammed me. Two days ago I was randomly charged to my PayPal for a pouch of gems. My phone was on clash Royale before it was locked but it was on lock screen and face down on my lap as I played my league of legends game. It vibrated and said 7.90 CAD charged to me for a pouch of gems. I figured it was some sort of mistake or it was a delayed notification from another time.

Sure enough I check my bank account and I’m down 7.90. I check my account and I have my regular amount of gems (139). I waited a day or two to see if they’d pop up or something, as I figured I do play the game frequently and 7.90 is nothing and not worth the hassle of getting it back aslong as I receive what I was charged for (I never received).

I open clash Royale support and they say refunds are done directly through Apple, so I call Apple support and get it refunded. Next thing you know I get a variety of cards removed from my account, including a legendary (which means a lot to me as I only spend money on the game if I get a good offer which is rarely). They also take 16k (1/3 of what I have) 70 gems, and a handful of cards (will edit what was taken in).

I contacted clash Royale support, they completely ignore the fact that I didn’t receive anything for the purchase that I refunded for that reason being, close my ticket, now will not respond to anything I say. So scummy of them.

Sorry if there’s format issues I’m posting this from my phone.

Tldr: Supercell charged me, I didn’t receive what they charged me for. I requested a refund and they took a large variety of my cards, coins and gems to compensate for my refund. But once again I was charged for no reason and never received what I was charged for.

What they took: https://gyazo.com/219d6d48093fb3563147e279ec0132ec

Playertag for those who ask: #8RRRQPQ

External link →
about 5 years ago - /u/ClashRoyaleSupport - Direct link

Hey everyone!

Sorry I'm late! This thread slipped through the cracks.

u/phumeformiphame I checked your account and you did receive the Gems. Accidental purchases happen and we are happy to assist in refunding those.

However you used those Gems. When it was refund time those Gems were not there anymore. What do we do? We take an equal amount of content away from you instead of putting you into negative Gems.

I do feel we need to make improvements on that inbox message to explain what happened better to avoid all of the confusion and frustration.

I'm very sorry that we didn't help you better with this in the in game support! Thanks for pointing that out we'll use your feedback to be better in the future.

about 5 years ago - /u/ClashRoyaleSupport - Direct link

Originally posted by [deleted]

But I didn’t receive anything? I really didn’t, I never received gems for that charge, it is impossible that I received any gems and if there was a way to prove it I would

Do you mind sending a new in-game message and I'll give you the details there?

about 5 years ago - /u/ClashRoyaleSupport - Direct link

Originally posted by [deleted]

I have started 8 in game messages and the conversation has been closed every single time

Fair enough, I did answer your latest message as promised.