Original Post — Direct link

So after the season ended yesterday I did not get my draft chest so I messaged support asking where it is

Alex replied to me saying that I infact did get my draft chest and proceeded to list the contents First message about chest contents

https://imgur.com/gallery/0owpvHC

But this was supposed to be a draft chest why did I not get to choose my cards? Not to worry I though as the cards I received were pretty decent.

I come out of the support section and go a look at my cards but hold up I did not get the cards Alex said I did 100 fireball and 20 poisons are very noticeable. Not to worry I go back into support and let Alex know that I did no in fact get the cards he said I did he replied with this: Unhelpful supercell support https://imgur.com/a/pp8I5Hw

VERY HELPFUL THANKYOU ALEX! And every support ticket after this got instantly closed without a response UNTILL this morning I log on and Zoe has been kind enough to reply to my ticket

https://imgur.com/gallery/CfWx2Qj

But wait whats this the content of the chest has magicly changed over night! So I do the same thing as I did when Alex told me what cards I received, I back out and went to go check I look at my royal ghost still sat at 1/10.

I have not bothered to reply back as they are been very unhelpful so I thought I would write a reddit post to see if the power of reddit will get me my season end draft chest.

Please reddit help me get my season end draft chest.

Thank you for your time

External link →
over 5 years ago - /u/ClashRoyaleSupport - Direct link

Hey, /u/Coconuthead94

First of all I'm sorry you had a bad experience.

Secondly it definitely could happen that i.e. poor network connectivity would put you out of sync with the game server. This could lead to you not seeing the contents of your chest. Super rare, but not impossible.

Would you mind sharing your player tag or player ID with me, so I can take a closer look?

over 5 years ago - /u/ClashRoyaleSupport - Direct link

Originally posted by Coconuthead94

Hello,

Thank you for the responding to my post.

How long would it put me out of sync for days? As I am still yet to receive any cards or gold!

My player tag is #20LQ9GJU I hope the you can resolve the problem for me.

No, as soon as you reload the game you're fine. That being said i've seen a few odd cases where the content of the chest was never delivered, but luckily those cases are few and far between.

Thanks for the tag - I'll take a look and respond to you in game.

over 5 years ago - /u/ClashRoyaleSupport - Direct link

Originally posted by TheFuturist47

Thanks a lot for actually believing him. Seriously. It's frustrating to be just dismissed by customer service (not SC specifically but any customer service... it happens all the time)

You're welcome. I always give everyone the benefit of doubt. I think in general any customer service in inclined and open to believe their customers by default, but don't always have the resources (time) to investigate the claims.

We try to tackle big volumes with facilitating the whole customer service operation as well as possible. We will get a much better self help portal in the future, so that should be able to help free up resources for more demanding cases when easier ones will be resolved without contact. The future is bright ;)