devtrackers.gg
Hey u/treknar,
We are aware that occasionally there are some payment issues with the payment points that we use (e.g. Apple) and it can get needlessly tricky to resolve those.
What happened?
There was a successful transaction and 100k Gold plus an Ice Wizard were delivered. The Gold was then used. That's all fine.
However, there was another purchase, which failed and that transaction never got back to us!
When Treknar contacted Apple to get it resolved, mistakenly the wrong purchase was refunded! Not the failed one, but the successful one and that's why the Gold and Ice Wizard are gone (auto-revoke removes any refunded content).
From supports perspective, we did inform you of the situation and asked you to contact Apple and to be careful to request Apple to refund the correct payment.
Just to clarify on closing the conversation. We get thousands upon thousands of tickets and sometimes when the conversation keeps going on, even though there is nothing more we can do or say, we have to close the case. I'm not saying wether it was the right thing to do or not in this case, but just to shed some light on why it happened.
We will do whatever we can on our end to get rid of payment issues and to handle them better when they do happen. Thanks for reading!