devtrackers.gg
He can’t check it he’s only the social platform guy
If your friend received a ban that is that long (essentially a lifetime ban) then it isn't the result of mass reports or anything like that. While we can't generally talk about specifics, or even tell someone why they are banned per our policy, these types of long-term bans are not random. With that said, still happy to check and make sure there isn't that 0.01% chance that something is off with this ban.
Could you share their UID or username (case sensitive)? Also, please note they have to be from the global version of the game and we can't check for Garena, Korea, or China.
Appreciate the clarification, it's good to know that pseudo-perm bans aren't automatically dished out due to mass report (though I think mass report shouldn't be a bannable offence to begin with, but I get it, precautions).
Is it possible to look into an enhancement request to include banned reasons in these messages? I find that a lot of times people post ban appeals here and the community just started making assumptions either way - whether it's a mass report, or they actually cheated, etc etc... I think it wouldn't hurt to include that info since it won't benefit actual hackers to know they've been caught anyways. But for the false positives at least they can get an idea why?
We actually tried to push up exactly that quite some time ago (back in 2020) to have some ban related info given, or even an appeal button, but in the end it was essentially against what the security team wanted. The appeal button had a lot of caveats to it, but for the information it is kept specifically vague because of the concern that if someone knew why they were banned they could circumvent it the next time or with a new account.
For instance, we would never want to say "we detected you were using X software and given a ban" since that would make it relatively easy for someone to alter their behavior and cheating software they are using to get around detection. It's surprisingly complicated, but for the community here we wish there was still some basic info given to help explain.