Hi, if you saw my comment, unfortunately I was excited about the legendary Sofia character. Unfortunately, the mask can only be removed when upgrading, and there are people who cannot upgrade the character. Please reconsider and add the feature to remove the character mask.
Heya, like you may have seen we checked on that too (per the Q&A in this post) and unfortunately that's not an planned option at the moment. However, we'll have to see how you all are feeling about once you get to play matches with that skin and if it is actually a detriment or issue.