Original Post — Direct link

Hello good morning / afternoon first of all.

I explain what happens to me:

Recently, when entering to CODM I see that my default character is changed, when I enter the gunsmith, I see that ALL my classes are changed, I just realized that they even took away my profile image, that everything changed in the course of the night ... Immediately I enter my profile and when I see my battle log, I see that I "played" some games in the early morning, which obviously I did not since I was sleeping, when I go to check if I have my friends, I get a notice that my account was logged in on another device ... when I entered to my email I see that I had an email from Activision that stated the following:

"Hello Nk Millan # 5448122,

This is a confirmation that the email address for your Call of Duty account has been changed. "

Instantly I went to the CODM and entered my account through Facebook, (it is the way I always log in, because it is faster). And I've been looking for a way to report or do something from the activision page but I don't get anything useful ...

Right now I have one eye on the PC figuring out how to recover my account (I HAVE PURCHASED CPs) and the other eye on the cell phone constantly logging in every time it expels me from my account because someone else logs in.

I appreciate any help you give me. And if it is possible to contact someone from the CODM staff, better.

I have my username, my UID, and the PlayerID. I can even look up the purchase receipts in my gmail about CPs

Sorry for my posible bad english, im from Latinoamerica, I post here to increase my chances of solving this as quickly as possible.

External link β†’
over 3 years ago - /u/COD_Mobile_Official - Direct link

Originally posted by Alternative-Cow2721

of course man, Let's try to get out of this, I also spent a lot of money on this game, I love COD for a lifetime.

Any info I notify you, if you achieve something also share with me. Thank you for explaining your situation to me.

Sorry to hear you are both running into issues with that process . However, it is our only process for this type of issue and all we can do generally (outside of that) is to suggest you change passwords on any associated logins to hopefully boot out anyone who got access to that information.

If they did already get into your account and you cannot access it (assuming you are using a Call of Duty account) then that support team are the only ways capable of assisting. If it is for something other than Call of Duty, like Facebook, then check with that platforms recovery options.