Hi! Currently, there are some problems occurring with the new Doctrine system, but we have an upcoming patch that is intended to fix these problems.
I just finished reading your document on the issues with Cohorts and your potential solutions, firstly I'd like to thank you for taking the time to create such a document and in great detail. I like a lot of your suggestions and just wanted to say I have shared this with the rest of the team and we will look into it in more detail
Hi there u/AdamZetti I'm sorry to hear that you've not had the best of experience with our support team.
I've brought this issue back up with the team and I'm pleased to say that we are re-examining this issue and are looking into further compensating those like yourself who didn't have the time to login and redeem your Bonds of Service.
Once again I can only apologise for the inconvenience this has caused and the ill will this has generated towards ...Read more
Hi just to be clear this is not from the MY.GAMES version of Conqueror's Blade and is for the SEA version we have not yet released a news about Ranked Matchmaking we will be sharing more about Ranked in the near future for the NA and EU servers.
you mean his case was solved? does everyone have to make a post on reddit flaming the mods to get a fix? thats the point
Solved? There is no case. He was banned from Discord and wishes to appeal the ban. I told him I'd hear him out. Do you have a problem you feel hasn't been addressed? Feel free to message me on Discord. That's what it is there for. I'm always around to respond on Discord during my work hours.
the degenerate etc comment was aimed at the technical support people of whom one see at least once a week a post of complaint here, about the alt accounts on discord and such i couldnt care less, if you guys go enough time for that you sure have enough time to take care of the Poster's issue and you know, avoid making people reach such lenghts?
Considering I reached out as soon as I was made aware of it, I'm not sure what you mean.
i said moderator not cm
I know. The moderators are who I'm speaking of.
well good luck trying to find out who is doing that, you would be comparing every users IP forever, besides im talking about support not cm
You said CMs though? It's not something we go out of our way to police, or really can, as you said. But if an alt account is confirmed, it will be removed.
If you were a regular, paying customer, than yes.
you are right on the first part, he isnt entitled to shit, about the second part lets not kid ourselves, we KNOW support service can be shit, there is plenty of posts and complains about it, i know that by first hand aswell, some very inept,degenerate and/or abusive people are sitting on the moderation position there at CB headquarters and paying customers get a taste of it at least once a week
I'm not sure what you are referring to when you say "degenerate and abusive", but the moderation team on Discord aren't employees. They are players who have volunteered their time to help with CB communications, engagement, and reporting. They are required to provide receipts when disciplinary action occurs in any form. This is to ensure that moderation powers are not abused. If you feel you were punished unfairly, you can always reach out to a CM to review it.
Only one way to find out but try it with a smurf account if u must .
No, you won't be banned for simply saying "I want more violence in the game". Feedback is not met with bans. Now if you are disrespectful with your feedback in some way then you'll most likely get a warning...Asking a player to create an account just to see if he will get banned isn't really helping your case for an appeal...
You also cant say anything about WereRabbits because all the community managers are in there. I said: "WereRabbits are lag abusing" and I got banned.
I'm fairly new to the CM team, but if you were banned for anything in regards to "WereRabbits" it was probably for spamming the channel after being asked not to. I doubt it was simply for saying that one thing.
CM are pretty useless out of discord, if i was you and like you, i was only banned on discord, i would just conect with a diferent account and leave it like that
I'm sorry to hear you find us useless, but on another note; it is against our Code of Conduct to create an alternate account in an attempt to circumvent disciplinary action.
Hi there, North American CM here. Were you banned from the game or Discord? Or perhaps both? We CMs don't really have any control over in-game bans, but it is something that can be discussed with support. Sometimes they are willing to appeal the ban if a good amount of time has passed...of course, it also depends on the severity of the ban.
As for Discord, that is primarily the CMs domain. Normally we do not appeal bans on Discord, as multiple warnings are considered multiple chances to correct your behavior before a ban occurs. I'm happy to listen to your case, but I can't make any assurances about overturning the ban.
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