[2021] Server Performance Updates

We've been working behind the scenes on performance updates, and we know it hasn't been the best experience during large fights. We're hoping to get this resolved quickly and need your assistance,

Please provide us with a video of your experience during a siege time when this happens with F10 on and the following information so we can investigate:

• Campaign Name
• Zone
• The time and date of when the video was taken (include your time zone)

We appreciate your patience while we work on this issue and hope to have it resolved swiftly.

33 minutes ago, tasorin said:

Maybe get several of your developers to imbed during a static siege window where server caps are actually happening and record the server side like you did when the Unity team came to town and watched...

We were in game too, we just are asking for the players assistance to get this solved.  

1 hour ago, Popsicle said:

I mean most of use don't play the game with F10 on but here are some clip of last nights fights.

 

 

Thank you! 

We've made some changes today, so please see how it is tonight and provide us with the above requested information if you have issues.  Thanks!

Please keep responses to the questions asked in the original post. We know the experience has been bad in Dregs, we're working on it around the clock and just need the information collected in conjunction with the information we collect. Thanks so much for your assistance with this. 

1 hour ago, Vindictus said:

Several of my guildmates on US East 1 cannot play, we get stuck at the "UI Initialization" and then a zone error.

Same error from a few days ago I put a support ticket in for.

Fixed, now broken again.

I think I am done with this game.

Which server and region?

2 hours ago, Scarr said:

I will say that the changes over the past couple of weeks have improved server performance, overall.

When the current Dregs for US East first launched, we had a battle for a fort where the zone was likely near cap, but no one mentioned a queue.  When our forces approached the fort area, the sheer number of players in that confined area bogged down the server to the point where the server was having a 1200ms delay for updates back to the client.

This presented itself as "low FPS" on the player end, but it really wasn't an FPS issue, it was a data update issue that caused frame skipping as the positional updates, health updates and such from the server was severely lagged by seconds at times.

During the battle, my HP reached ZERO, but I was still able to cast spells and attack people for a good 5-6 seconds until my character actually fell over and died.

This was the first day of current dregs cycle, about 2 weeks ago worth of updates.  I have not seen such an event since that night.  I am not sure if it is due to the updates, or from not having that many players in such a small area again.  Either way, I would say whatever changes have been made have improved the servers ability to handle data and update remote players with the data their clients require in order to play without the extreme delays or frame skipping/warping of other players.

Thanks for the update

1 hour ago, Nichivo said:

There were multiple threads covering this in general over the past 48 hours. I was shocked the threads were not merged. This issue is hitting people on every server in every region. First time it happened I was in the shadows on east, next time it happened I was in skypoint on Au 1 1. I have also been having other odd things like porting and being sent to logging out and when I finally get back in the portal took me somewhere other then where I was attempting to go. I have already been down the repair, reinstall, and reboot roads. Most of the time I play without issue but the past 48 for me have been hellacious.

Old reports don't help me, we fix this as we find the or as they're reported. The quickest way is reporting to support or on discord. 

15 minutes ago, mystafyi said:

I think scarr has the gist of it here

 

Yes, and we restart the zone. 

1 hour ago, Nichivo said:

I'm curious, let's say it's a zone crash. Are you saying that putting effort into the tracking the reason many zones are now crashing, and taking steps to prevent the crash are not being taken? Is it actually being handled as an everything is fine, we'll just restart each zone when it happens moment? 🤔

Our engineers are working on a fix for the issue, while they do that we're manually restarting the zone that has an issue so you're able to resume game play.  

6 minutes ago, Nichivo said:

I made you a video I can't even reliably go thru a warp gate anymore.

 

Which server and what zone?

9 minutes ago, Nichivo said:

In the video, I was on AUS 11 trying to go through the lunarium gate. It happens in all of them trying to go through the lunarium gate. I even showed the strange results from the work around in the video.

 

This zone is being restarted, try again in 3 minutes please.