Original Post — Direct link

Hello Guardians,

Basically what the title says; if you have trouble logging into item manager applications (DIM, Ishtar Commander, The Vault etc.) or the D2 companion app; try logging into each of your characters first. Then, try to launch your app again.

This seems to work for the majority of cases.

External link →
over 6 years ago - /u/Achronos - Direct link

Originally posted by iZeuS_XII

Logged in each of my 3 characters and loaded DIM on Chrome - still get an error.

It takes a few minutes sometimes. Also, if you have characters on more than one platform, you likely need to log into them to (some 3rd party apps load all your accounts instead of just the "current" one like the official companion does).

At any rate, we are trying to get this fixed as soon as possible.