@viewonl31612220 They emailed you a list of questions to help verify you are the account holder. Those answers need to come back in through a ticket, NOT through a reply to the email. ^PJ
@Williamlr17 Sounds like you may have more than one Battlenet and linked the one without your license. That is most often the case when this happens. I'd double check that first. ^PJ
@AWalkingTreee The response needs to come back in through a ticket - reference the first ticket number, Jeff. Those emails come from a donotreply address, a response won't be seen. ^PJ
[#Bnet] We are currently experiencing a DDoS attack, which may result in high latency and disconnections for some players. We are actively working to mitigate this issue.
@gutterXshark We're not aware of any known issues with this, and it isn't something we can investigate. You might need to contact your Console support to get this investigated!
Twitch drops for #DiabloIV continue this week! Be sure to tune in to any channel with drops enabled between today and July 2 to earn the Azurehand Skull-Crusher and the Matriarch’s Mantle Back Trophy. https://blizz.ly/3oHVrjg
@chaospanda9 This link should work for them to get tickets in to request to have their authenticator removed. https://blizz.ly/3jnuDxb If it tries to get them to log in, have them try a different browser. ^CC
@HinningerTv This link should work to get a ticket in, and once a GM replies you should receive an email with any further steps you might need. https://blizz.ly/3jnuDxb ^CC
@KevinPi81001727 Sounds like they may have disassociated your Battlenet account. I'd check that first, and put in a ticket if you need further assistance. ^PJ
@_SylvanusMan Bonjour. 👋 N'hésitez pas à signaler ce bug à nos développeurs, ils pourront ainsi vérifier tout cela pour vous : https://blizz.ly/3PwG48c
@JezebelGhost_ This link should allow you to get a ticket sent in without having to log in. You can request a GM remove your old authenticator. https://blizz.ly/3jnuDxb ^CC
@marsadias Try logging in to a different region within the Bnet app. Log in, switch the region to something other than your home region, log into the game, log out, switch your region back to your home region, and then see if you can log in. ^JH
@marsadias Restart and update the app. Visit the home screen, then click on the D4 icon. Above the play button should be the option to change regions. ^JH
@marsadias Okay. One last step. We need you to perform a password reset (not a password change). You should be able to request a password reset here: https://blizz.ly/39oOGXJ
This can sometimes "refresh" the account and clear up issues like these. ^JH
@marsadias It looks like you actually changed your password and not reset it. Can you completely exit the game & launcher? Let us know when you've done that, please. ^JH
@itsthechrisman Okay. Give it about 5 mins and try logging in again. In the meantime, please reboot your computer just to make sure all processes running the in background are stopped.
@marsadias Okay thanks. Give it about 5 mins then try logging in again. In the meantime, please reboot your computer if you haven't so all background processes stop running. ^JH
@Juanny005 You'll want to get a ticket in here, it shouldn't make you log in, with any information about your account that you can remember. https://blizz.ly/3jnuDxb ^CC
@SubtleJayy Hi there, J. Try the installation troubleshooting steps here: https://blizz.ly/32hQDDK
What message are you getting when you try to download the game? ^JH
@itsthechrisman Okay Give it another 5 mins and try logging in again. Your account may need to be escalated if the steps being tried aren't working. ^JH
@SubtleJayy There are different troubleshooting steps for everything you've been telling us. Bnet going to sleep is a different issue. https://blizz.ly/36J2cWs may be what you need.
If that doesn't work to resolve the issue, you'll want to open a ticket here: https://blizz.ly/2Dibb50 ^JH
@ntobwg Ticket wait times can be a little long, but if you've got a ticket in it will be answered asap. GMs are the best option for purchase issues. ^CC
@DoubleDoki Hey there again. Apologies for the delay but the thorough investigation just concluded. I'm afraid the account action is going to be upheld and won't be overturned. Apologies once again. That is all the information we have and we won't be able to discuss details further. ^JH
@Rebel_Rabble The previous issue that gives that message was resolved, if you are seeing it now it would be best to submit a bug report so our QA Team can take a look. I'm afraid there aren't any troubleshooting steps that I'm aware of that would help in this situation, sorry. ~V
@coldhearted1441 Hi Levi. You'll want to open a ticket here: https://blizz.ly/2ajoNK8
Select "Verify your account information" not the text or auth code options. That should allow you to open a ticket. ^JH
@coldhearted1441 Allow us to clarify. You won't send the info via email. Open a new ticket using the link we provided. Select "Verify your account information" and when you get to the box where you can enter in details, copy/paste the template you received and answer the questions. ^JH
The hottest season of the year arrives in Azeroth and with it a new toy! The Midsummer Fire Festival is live in #Dragonflight and #WrathClassic from now until July 5: https://blizz.ly/3Nrc6QD
Enjoy the event as well as the Winds of Sanctuary buff!
@SaudAhme10 It sounds like you may need to open a ticket with us. This link should work fine: https://blizz.ly/441MtNk
Provide as many details of your issue as you can and hopefully a GM can get you sorted out. ^JH
#Hearthstone patch 26.6 launched today and with it came a new Hearthstone mode, the return of Battleground Quests, and details of the next expansion, TITANS. Read about it all here: https://blizz.ly/3r7538c
@witchblade_art Thanks for the report. So far, you're the only report we've seen of this issue but we'll keep an eye out! In the meantime, try these steps: https://blizz.ly/30bIgaZ ^JH
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