@AllyWeeb If this is through the shop, check your order history. If the purchase failed you may need to log out and back in for it to update. If the skin and/or the credits are still missing, you may need to put in a ticket to have it looked into. ~V
@TxDeafNick That usually means you're trying to log into the beta or Server Slam client. You need to completely uninstall those clients and then launch the live version of the game. ^JH
@rikytikitavi Failed purchased can take a little time to process/return. Did you check your transaction history in account management to see what it says? ~V