[2023] [Updated March 18th - 6:45PM PDT] - An update regarding queues and server disconnects

Hi everyone

Just wanted to provide an update regarding the queues players are experiencing this morning. The team is working through some issues behind the scenes that have been affecting players and causing them to be disconnected from the servers. For the time being, we are managing the rate of players entering the game until we have a full fix for the disconnection issues. This is done so we can ensure stability amongst players who get into the game after the queue process. If you are in queue, we ask that you stay in queue to ensure you do not reset your timer. We plan to have more accurate queue countdowns in place for Open Beta next weekend as noted in our Known Issues post.

We are actively working on these issues for this weekend. Once these are resolved we will be able to increase the influx of players and queue times will be significantly reduced.

We will be updating this thread once we have additional information.

Hello everyone -

We want to thank everyone for the overwhelming response to the Early Access Beta weekend. We love seeing the excitement about the story, music, art, gameplay, and more. These beta tests are important for the development process as we march toward the launch of Diablo IV in June and the reporting and feedback from players is invaluable.

Please see below an update on the situation regarding queues and some of the items the team is tracking and actively working on to resolve.

• Players are sometimes unable to join a party with other players while in-game.
• Players that are dropped from a game receive an error that their party does not exist.
• Rubberbanding occurring with players while transitioning between zones.
• High RAM and GPU usage occurring on select hardware.

While the team tackles these specific items and more, we are also managing the flow of players in-game via our queue. Many players have successfully logged in to the game, but we are aware that some have experienced longer than expected wait times. As we continue to rollout improvements to our server stability, we expect our players to see continued improvements to the queue time.

While the teams continue to work this evening and overnight, we will be providing additional updates throughout the evening when needed and no later than tomorrow morning (PDT) here on our forums.

Thank you again for helping us as we bring Diablo IV to the world.

Hi everyone -

We wanted to provide an update on some of the items we commented on earlier regarding queues and top issues we are tracking.

Last night, the team pushed a few backend server hotfixes to address server stability and issues related to player parties that we reported on yesterday evening. This has led to significantly improved queue times, so players should be experiencing much shorter waits to get into the game.

As of this morning, we are tracking a new issue related to some console players unable to get through queues. We are also continuing some work on a few of the issues from last night and this morning that are affecting a small number of users.

The team will continue tackling these throughout the day and we will provide another update later this afternoon once we have more information.

The feedback we’re hearing is incredible – the team is delighted to see that so many players are enjoying Diablo IV. Thanks again for jumping into the beta and helping us identify issues to ensure we have the best possible launch for players everywhere.

Hi everyone,

Here to share updates on the latest hotfix that was pushed earlier this evening. The hotfix contains updates to improve server stability issues. We included an update that is targeted at fixing and improving the queue issues console players have reported on since the
early access launch.

We would like to thank everyone for taking the time to play, provide feedback and share your experiences with us. We will continue to share updates as we hear back from the team. Thanks again for your patience and understanding - we appreciate you all so much.