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As you probably have noticed if you have been trying to play the game for the last few hours, the Epic store is undergoing some technical difficulties that prevent players from accessing the game.
We thought we'd use this opportunity to update on some ongoing technical concerns.
New locations
We'll be adding Madrid and Seattle servers pretty soon, hopefully this week. We are also going to add a Santa Clara location in a few weeks. This one may make for a slightly better hub for the North American west coast. Besides being a bit closer to the northwest, this location will also have better connectivity to many places on the region.
Windows 7 hiccups
Many Windows 7 users had been experiencing very annoying periodic stutters while playing. We traced this down to a very specific interaction between the anticheat, our game and Windows 7. The fix for this was rolled out today. (Would like to thank Int3 -EQU8- for dedicating several days including late nights to helping us figure this out and community user Netborg for helping us isolate the issue and patiently testing dozens of potential different fixes). On a note related to the EQU8, they have also fixed other more infrequent issues that would prevent the game from being launched
Friend list-related Hiccups
A rather silly issue was there until a few days ago that would cause hiccups especially noticeable for people with a lot of friends in Epic. Simply, we were allowing the friends list of EGS to generate activity while a game is in progress, which is something we are not supposed to do but due to a programming error this was still happening. This resulted in people with a lot of friends having hiccups while playing.
Netcode
Hitscan registration should be better after last night patch as many of you have reportedly noticed. The netcode, as it was previously, was too sensitive to even small amounts of packet loss. Because we have a 125hz upstream tick-rate which is on the high side, it's more important for our game compared to others that everything is handled correctly, but we think we are at a good point now where we can take advantage of the high tick-rate without downsides. Similar fixes will be coming for projectiles soon. Not in today's patch but we hope that will be in the next one.
We'll be around while the Epic service is down answering questions, requests or bug reports if you would like to bring something new to our attention or remark on the urgency of some known issues. We will also be posting a thread later today addressing some common questions about the shop.
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