We know that queue times have increased across the board recently, and the most significant factor contributing to this has been the stricter requirements that Ranked Roles imposes on the formation of matches. Prior to the introduction of Ranked Roles, the matchmaker had a wider pool of people to draw upon because of the few restrictions. In the past, when one or more players desired the same role, this conflict was resolved during the game itself, often with unpleasant results. This conflict is now resolved at queue time, but a price of this is that the matchmaker is often starved for players in the least-queued roles. The matchmaker must wait for players in the desired roles to enter the queue, or form sub-optimal matches with the players currently in queue to satisfy all role requirements. Usually the role most in demand by the matchmaker is Hard Support, but this is not always the case, a...
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