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Having had a world of issues with Multiplay over the past months, I've pretty much had enough. Their service when it comes to anything but putting a default server live is a hurdle at every step, from files just deciding not to be parse properly, to payment headaches and donation issues, everything I've had with them has been headache after headache.

Please if you plan to buy a server to do anything more than just one single 100% default meteor kill, go with any other server host than them, it will save you a lot of hassle. Their system just isn't well setup at all for Eco.

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almost 7 years ago - /u/Goph_SLG - Direct link

Originally posted by XsNR

To expand:

Constant issues with backend config not actually being saved, across different files at different times. Nothing to do with Eco itself updating or anything, just completely at random.

Near zero modding (full Clays only, no ability to change files of it) with no ability to add more mods when requested, even when they're entirely non-DLL mods.

Poor near zero refund policy even when things like this present themselves. Only option is to go via Paypal or CC.

Donations via Clanpay (community payment system) 100% non-refundable, even when they've not been used yet and won't be used for a considerable amount of time.

Tickets being closed with no response, both due to system error and confirmed by staff.

Tickets being closed with no response, both due to system error and confirmed by staff.

If you'd like I can check the system to see if I missed you or closed your ticket by mistake, but I do respond to every ticket (except the ones from weird outlook.com addresses -- those always bounce whenever I try).

almost 7 years ago - /u/Goph_SLG - Direct link

Originally posted by XsNR

I was talking about Multiplay, SLG support is fairly good, what I've experienced from the Devs at least, although Pam can be a little aggressive :p

Whoops, silly me! I got all defensive. I thought you may have just misspelled "multiplayer" (and I'll be honest, I didn't read the bottom half of your OP).

Sorry 'bout that~