devtrackers.gg
8 months
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The launcher will prompt for a key as a last resort when it's unable to detect any game access, which would suggest that it's either unable to see the link to Steam/Epic you have in place or to correctly utilise this to authenticate you.
If we have server issues or Steam/Epic has an outage, the launcher will sometimes lose the ability to query the third party platform for your product access, at which time you'll run into the issue you describe. This can also happen on first launch after linking your accounts.
If you don't see a 'Log in with Steam/Epic' button on the launcher when it loads, you may sometimes just need to fully restart your Steam client/Epic Games launcher to correct this.
If we have server issues or Steam/Epic has an outage, the launcher will sometimes lose the ability to query the third party platform for your product access, at which time you'll run into the issue you describe. This can also happen on first launch after linking your accounts.
If you don't see a 'Log in with Steam/Epic' button on the launcher when it loads, you may sometimes just need to fully restart your Steam client/Epic Games launcher to correct this.