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I upgraded to 'prepare for escape edition' almost a week ago, but never received any of the perks. I wrote to support and said i haven't received ANY of the perks. Then they replied "Did u partially receive items/perks or did u not receive anything". My answer to that was: I didnt receive anything. I'm tired of repeating myself. This might not be the right place, but this was a last resort after contacting mods in discord servers, asking mates, writing to support.

Sidenotes: it says in the launcher that i have the the upgraded version, and on my profile on eft..com

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over 2 years ago - /u/Sova13 - Direct link

Originally posted by naegay

they changed, but support is probably just gonna tell me to do it, but it sucks, so therefore i asked for a full refund is thats gonna be the case

In some cases, in fact, you can only fix it by resetting the profile.

However, judging by your description, this can be fixed without resetting the profile through contacting support (which you have already done)