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This happened in June. I couldn't log into my account then i've contacted BSG asking them to return the account to my email address because everytime i was trying to reset the password it was telling me "e-mail not found". They replied saying that my account "was blocked for violating USER RIGHTS AND BOUNDS OF USE OF THE GAME of the Licence Agreement."

I've tried talking to the support agent but obviously he just basically told me to f*ck off quoting me their agreement "Hello!

According to Section 6. Paragraph 6.1.4. of the current Licence Agreement, Battlestate Games Limited has the right:

6.1.4. To restrict or terminate the User’s access to the Game on the conditions hereof, including if the User violates the terms of this Agreement or the Key Documents. In exercising this right, Battlestate Games Limited is not required to provide the User with evidence of the breach by the User of the terms of the Agreement resulting in the User’s access being terminated or restricted."

So, whoever hacked it used it just to cheat. BSG's support didn't even revert the email to my original email.. the account is still on the email of the hacker. They just told me that my account is blocked. Since they added Battleye I guess it's impossible to get unbanned but I still wonder if there's something I can do?

External link →
almost 4 years ago - /u/Sova13 - Direct link

Remember that your account security is entirely up to you. Unfortunately, we are not responsible for the access loss by users, as well as, we cannot help if you was banned as a result of account theft.