does someone already noticed that there is a problem with the sending of Email Verification Code from the Launcher ?External link →
Yes, tons of messages like this at the moment. Forum is full and I've seen lots of tweets.
My nephew is also affected. I bought the game as a present for him. And we installed it together.
No problem creating the account on the web-site and receiving the mails. He got: - Mail for the creation of the Website account - Welcome Mail after that
Now, after the installation of the Launcher we are stuck in the E-mail verification screen because we do not get any mail with this code. In the meantime he created a support ticket - and got a confirmation by mail...
So: - Registration Mail: OK - Welcome Mail: OK - Verification Code Mail: NO - Ticket Confirmation Mail: OK
Nothing blocked, Spam-filter completely deactivated, BSG-Address even additionally white-listed. Nothing. This doesn't seem to be a problem of the mail-provider. ONLY this special mail does not appear. Third copy I bought and never had this issue.
Sadly no response by support or in forum.
Addtionally the option to change the mail address in the profile is not working - I would have tried to switch to. We are running in circles.
Hello. With such a problem, you need to contact your email service support.
u/EmpyreanHeaven its for you too)
Thanks for the answer but some already did without any result.
And as I and a lot of others already wrote: We do get ALL the other mails from [email protected]
Registration Confirmation, Welcome Mail, Support Ticket Confirmnations - all these mails are coming from [email protected] and those mails are coming in.
It's only the hardware verification mail that is NOT coming in.
And this problem should be solved by your postal service. Because letters have been sent from our side. Perhaps they only block the letter with the authorization code for the launcher by the content of the letter
I got the exact same issue, Ticket #8519700
I receive all other mails except Email Verification from the launcher.
I'm down to changing the linked Email Address, but can't do that on myself and don't receive an answer from support.
Check this ticket
I've tried some of the posted solutions with no effect. I've double checked and now notice, that I don't receive any e-mails from you, even though I was able to get e-mails like password resets before. I whitelisted every battlestate address that I had. Did something change?
Hi, check your ticket again)
Thanks, the ticket now says that I don't need to enter a verification code anymore to change my e-mail address. The first thing that pops up when I click change e-mail, is a verification code window.
This is a different verification code) Try to get it again now, it should come
Same issue, can not get hardware verification email code.
Ticket # 8817847
I get all other emails from BSG
Same issue here. REQUESTID#8819895#
Hello. Please take a look at this comment https://www.reddit.com/r/EscapefromTarkov/comments/kcqta0/not_receiving_verification_email_in_the_eft/givdb12
It is 100% not the email provider. That is a ridiculous claim. "Every single Email provider in the world is conspiring against BattleState Games to block our emails"
That's stupid, and a lie. The launcher does not send a code.
I've tried changing my verification method from email to google authenticator. This was reflected on the website, but not on the launcher. The launcher seems to not have any internet connection, and therefore, does not ping BSG's servers to send out the email.
Fix your shit, you shouldn't have to rely on the anger and frustration of your playerbase to solve your problems for you. I wish I could refund my game or sue the company for negligence.
Apparently you are describing a different problem. And there are other recommendations for it
non seulement avec le e-mail que le launcher est censé envoyer sur mon adresse mail mais je ne reçois rien malgré toute les manipulations qui sont censé régler le problème ! tous les autres mail je les ai reçu parfaitement et rapidement
I would be very happy if you wrote in English) Although I studied French for a while at school, now I only remember a couple of words)
Le problème c'est résolu tout seul au bout du 100eme essai je pense que selon les heures ca tombe sur un client d'envoie du mail mauvais et défectueux enfin je vais pouvoir jouer je n'ai rien fait de plus que ce matin étrange
I understood the general meaning) Perhaps the timeout for sending letters worked, the letter with the code is sent no more than 1 time per hour
r/EscapefromTarkov - Comment by u/Sova13 on ”Not receiving verification email in the EFT launcher?”
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