Last time I had to make a support ticket I got a response 2 weeks later ONLY because I bitched about it on reddit, and here I am again 1 week without a response
The game isn't anywhere near as popular and hyped as it used to be, there's absolutely no justification for this piss poor level of customer support
External link →Hello. Most likely, last time you also applied during a period of increased workload.
At the moment, the response time to English requests is really about a week (in the "payments" category - about 4 days). We are working hard to fix this, but it takes some time.
By the way, I want to note that such situations do not happen more often than 1-2 times a year.
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