[2021] Battlestate games support is terrible

I bought tarkov 4 years ago. I bought it with gift cards because i didn't have a job or my own debit card. I linked it to the email that I had through my school district. I upgraded to EOD 2 or 3 years ago. I wanted to collect my present but i can't log into my account because the email is tied to my school and I graduated, so my school won't let me access it. I sent in a report 2 weeks ago to try to get my account back. I provided my IP, the email address, the names ingame, the password, I even included a screenshot that shows the receipt on paypal of when I spent 100 USD to upgrade to EOD. The only thing they want that I am missing is the account creation date. I can't access that because its locked to that email. Now im sh*t out of luck and 140 USD down the drain because they can't confirm its me. Why would I pay 100 to upgrade a stolen account... I want to buy the game again because my brother got a new pc and wanted to learn to play it. I don't want to spend any more money on a game where the devs don't give a f*ck about people who spent more money than they had to. Has anyone else had sh*tty experiences like this before?