Original Post — Direct link

So for the last 2 years ive been trying to get back into my account, emails back and forth with large time gaps between with no answer or responses. This week i finally got a response through gmail and the support asked for video of me changing my password and then loging into the website with the error message that i was getting, now they are wanting proof of purchase, (bank statement) but i bought the game like 4 years ago, no clue as to what to even look for on the statement or if i can even find a statement from then. Any tips or help here?

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almost 3 years ago - /u/Sova13 - Direct link

Hello. Try searching for "Xsolla".

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by arytx

how about support helps me out and looks at my account, and tells me what month to check in and of what year? 12 months of statements to look through isnt easy. Work on your support, make it easier for your customers to play the game and get help with their accounts when stuff like this happens. We shouldnt have to keep frickin bank statements for a 50 dollar game incase we forget our passwords.

This information is stored by your bank and they will provide it to you without any problems upon request) Including they will find the necessary transaction by word.