[2021] What is the best way to get BSG support to answer?

Hello. Please write to my PM the email address with which you contacted us

u/r6slow
Your account has been frozen for security reasons. The information you provided earlier was not sufficient.

Now we have again sent a request for information, you need to provide the most complete and correct information.

The support email is overloaded right now, so just wait for a response please. It will be soon

Hello, you need to write a NEW letter to the email address [email protected] enclosing the following information:

- If you have made any purchases for this account, please send the screenshot of the receipt of purchase. Please make sure the payment system interface and Xsolla transaction numbers are clearly visible.
- Also need a screenshot of the receipt from your payment system or online bank, with which you paid for the purchase.
- The e-mail address that was initially used for registering this account, and account creation date.
- History of account username changes.
- If the account has access to the game, please provide the playable character name as well.
- Any additional info that you think will prove your ownership of this account.