[2020] E-mail Not Found - Restoration Account

I've been trying to regain access to my account since July 26th, but so far without success.

I sent an email to support on the 26th of July and on the 28th they responded to me requesting the standard documentation.

"

- We need a screenshot of the receipt from your payment system or online bank, with which you paid for the purchase.

- The e-mail address that was initially used for registering this account, and account creation date.

- History of account username changes.

- If the account has access to the game, please provide the playable character name as well.

"

I sent them and I waited.

On the 11th of August I asked if there was any return and on the 16th I was informed that they had received the documents and I would be answered after checking them, but so far no answer.

I'm able to play normally because there was no logoff from the launcher, but since last month I want to format my desktop but I can't do it because I will have more access to the game.

Any bug report I receive an email with in the email that was previously registered and at the moment indicates that it is not found on the site.

I noticed that there have already been several posts that after a considerable increase, BSG returned, so this is the purpose of this post.

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