[2020] Acccount hacked Support question

Originally posted by Solaratov

You're being scammed by the support team, don't let them. They just want you to go away so they don't have to spend time responding. Email them every single day, open new tickets every single day, until you get a real human response and regular status updates even if those updates are "we're still working on this". They are lazy, incompetent, and scummy, so make them earn their paycheck by contacting them continuously to show them that you will not walk away.

Also consider posting about this on the BSG twitter so other people see it and if you're lucky a BSG mod will make a PR example out of you and fix this for you.