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As the title says why use xsolla as a transaction company if you're not going to accept their receipts for support tickets.
Why do i bring this up you might ask?
Oh well about a year ago i bought etf and was pretty active in playing for a while and active on the forums. Stopped playing for a little while cause the game was having troubles with cheaters and server issues. Saw that customs got updated so wanted to check that out. Find out some russian person stole my account and changed the email and password to my account so i reached out to etf support and they ask for proof of account ownership.
Well guess what they ask for, a transaction receipt or bank statement. Well since i didn't use paypal cause i just didn't have one i bought straight off the site. What does the site use? XSOLLA what type of receipt does support not take XSOLLA what does the bank statement show up as? XSOLLA.
So somebody explain to me why is it that you use xsolla for your site transactions but then say the receipts from xsolla don't count towards proof of ownership of the account????
I been in a back and forth with support since September 1st and im just now being told that my receipt doesn't count. How else am i supposed to prove its my account then
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