[2021] cant login to website to download launcher

Original Post — Direct link

Getting this error: "message":"Our systems have detected unusual traffic from your computer network. Your connection has been blocked temporarily, try again later."}

i wasnt recieving the auth code to my email so i kept retrying and got locked out, then after 2 hours a auth code was sent to my email, but i am still locked out of logging into the website... support hasnt responded in hours... what do i do? pretty ridiculous to pay 140+ for a game and to get auto locked out and support doesnt respond after 6 hours :/

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almost 3 years ago - /u/Sova13 - Direct link

Hello. Please send the full text of the error (including IP) and a screenshot of the error to [email protected]

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by dustodagreat

i have sova <3 i havent got a reply yet, it has been about 15 hours :/ my only day off all week and i couldnt touch the game makes me hella sad.

The response time by email is about 1 day)
Also, IP unblocking takes several days

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by dustodagreat

so you get blocked from logging in if u try a few times in a row because the auth code isnt sent right away? thats wild

No, just a few attempts to login will not lead to this.

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by dustodagreat

that's all it was brother. i tried to login to two different accounts, got into my one realized it was the wrong account, tried attempting to get the auth code for my other one that has my EOD and boom, ip banned and then the auth code came like an hour later to my main. hella weird situation. even crazier its been 3 days and i still got login and download the launcher

Most likely there were other triggers as well. The exact information on how this works has not been disclosed.

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