I contacted the support since I have no access to my main e-mail address because the provider no longer exists but I still have the access to my backup e-Mail address. I think since last year you are no longer able to change your own e-mail, has BSG shared any information on when the feature will be back up again? Apparently it's not something the support can change on their own.
External link →The e-mail change feature is temporarily disabled. We will inform you as
soon as it returns for you to change it yourself, we can not change it
ourselvesWas the answer I received. Providing any proof of purchase isn't the problem but they clearly can't or won't do it.
Hello. Please write me your support request number.
Hello, my support ticket number is #11035446. Is there any additional information I can provide you with?
I transferred the request to another specialist, he will write to you soon.
I want to apologize for the incorrect answer. The specialist who gave you the previous answer will be reprimanded.
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