[2020] I lost access to my account and BSG hasn't responded for 6 months

Originally posted by Sova13

Write to my PM your e-mail address that does not receive letters from us.

Originally posted by Baundiesel_TD

Do you guys have any customer support that are American or fluent in English? Sometimes it seems a lot of issues are exacerbated by a language barrier due to so many players being in the States.

Originally posted by [deleted]

Since we have you here. Why is it that people have to come here and plead their case to the reddit horde, rather than getting a response in a timely and respectful manner with a support ticket? As someone who has been passed around your support network to resolve issues in the past I am very curious as to why so many people need to speak out publicly to get resolution. Can you shed some light on what the problem is and what you intend to do about it to make your customer support better for everyone?

Originally posted by Radeni

Hey, I got a question.

My friend got permanently banned 5 days ago. His ban reason is "Using unauthorized software" and he tells me that all he did was try to run the game from a Virtual Machine because he's running Linux on his PC and Windows in a VM.

Can this really be the reason behind his ban? If so can he appeal it? I've been telling him to try to contact support but so far he's refused because he's become angry at BSG and thinks trying to appeal won't get him anywhere.

Originally posted by SooperValar

How long does an email change typically take? My cousin bought the game nearly 2 weeks ago and realized his account had the wrong email so he tried to change it. He has been locked out since. A week ago after corresponding with support they said they had everything needed to change it but it's been radio silence since

Originally posted by Martnoderyo

Friend of mine got the same Problem but it was because he changed his hardware. Can In send him over to you? He lost an EoD Account and gets no reply from support either.

Originally posted by [deleted]

Appreciate the response. Are we to understand that you have a 6 month queue length on problems as serious as being unable to access an account? I went through a similar issue with your support a decent time ago, and it took a very long time to settle. What is causing such issues and what are your plans to fix the problems? Again, thank you for responding. I hope it is apparent I ask these questions because I can see how bad this will reflect on your company when the game goes full release and these problems aren't ironed out. I'm sure you can imagine the backlash from the mainstream public when you make your advertising push at launch and people start flocking into the community. Similar to last holiday season when the influx originally happened. The press and the internet generally are not as level headed as early adopters.