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So I recently decided to hop back on Tarkov with the new wipe starting and I ran into an issue which I've had no luck in fixing. I'm currently having the issue where no authentication code emails are being sent to my email, neither from the client itself nor from the Escape From Tarkov website.

I sent a support email but was hit back with the auto-response of totally basic troubleshooting tips that I've already tried multiple times prior to reaching out for help(checking my white/blocklist, turning off filters, any email forwarding, making sure my inbox isn't full etc). I replied stating that I've already tried all of the above and was looking for another way I could solve the issue, but have not received a reply.

I've also read several threads discussing this well known issue and most seem to say a combination of disabling firewalls, reinstalling the client, editing host ips in my C: config, and running as administrator would fix it. So I uninstalled my client hoping to reinstall and begin trying some of these fixes, only to realize I have no way of installing the client as I can't log in to my account without an authorization code even on the website.

I decided to create and new profile on the website to see if I could log in and download the client and sure enough, that authorization email appeared immediately(albeit in a different email of mine). However, you need to purchase the game first to be able to download the client. Given that I've already paid for EoD edition, I just really would like to play some Tarkov without having to purchase a new version of the game. If anyone could provide any assistance or a fix, that would be GREATLY appreciated, I'm getting kind of desperate :/.

As a side note, Battlestate really needs to improve their support. One automated response in 3 days giving extremely basic suggestions on how to solve a complex issue, with no further communication following is really disheartening and based on previous threads it seems like if you really want some useful assistance, a reddit or forum post is the way to go.

Please excuse the rant, I'm just getting a little stir crazy being stuck in my current situation. Thanks.

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over 3 years ago - /u/Sova13 - Direct link

Hello. Please write to me in private messages the address of the email from which you wrote to us.