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Hello BSG Team,

I've been struggling to log in the web site for a year a think now, every time it says that you are sending me the code to log in i don't recieve it, i had contacted you via mail and the answer was "we have problems with that provider try to change the email account"... BUT HOW I AM SUPPOSED TO DO THAT IF I CAN'T LOG IN FIRST..

I looked at the spam folder, done the whitelist and all the things you suggest with no luck.

Same with tickets, i made a ticket via launcher where i do not have problems, but then i've been told to send the tkt number from the page buuut i have to be LOGGED IN to see it so no number then...

I have a hotmail account linked and im willing to change it to a gmail so i don't have this problem anymore but man the support responses they look like the don't give a f*** about this issue.. seriously one year without logging in the WEBSITE, not the launcher or the forum.. WEBSITE, and this is still a problem that its older than a year.

And if i have to unistall the game for any issue with my pc or something now i will not be able to download the launcher and i not willing to be throwing my money away like this

looking foward to listen from you

regards

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over 3 years ago - /u/Sova13 - Direct link

Hello. To change your mail, you need to write to [[email protected]](mailto:[email protected])

over 3 years ago - /u/Sova13 - Direct link

Originally posted by NuclearHead07

I sended the email like you said, but i got a response saying to talk to microsoft for the spam problem... i just want to change the email address to solve this once and for all, it cant be that if i ask to change an email address the response is like talk to microsoft its not my problem

Got it. First, you need to contact Microsoft and ask them to cancel your spam complaints about our emails. If after that the problem is still not resolved, then the question of changing mails will be relevant

over 3 years ago - /u/Sova13 - Direct link

Originally posted by NuclearHead07

I contacted the microsoft support team and told me that the problem its with your domain and you have to contact them not me.. i have the email if you want it but its in spanish

We are aware of the issues currently affecting some of our players who cannot get confirmation codes from their launcher, due to e-mails not being received by certain e-mail providers. We are currently investigating what is causing the issue and are very sorry for the inconvenience.

We are still in the process of trying to understand the problem. As a work around you can contact our support to get your e-mail address changed (to e. g. gmail) as a temporary solution. But please understand that due to the patch, the wipe and drops waiting times at the support are longer than usual.

Of course we are looking for a more permanent solution and hope that you bear with us and thank you for your patience. When you experience this issue please don't hesitate to state your email provider here so that we can get a better understanding what providers are impacted.

Thanks again for your patience.

over 3 years ago - /u/Sova13 - Direct link

Originally posted by daltoncm10

It says to change email to gmail but I am on gmail and am still having this exact issue.

In this case, you need to write to us in support with this problem. Perhaps the point is different

UPD: By the way, try reinstalling the launcher first)

over 3 years ago - /u/Sova13 - Direct link

Originally posted by daltoncm10

I think I may of fixed this issue by uninstalling and reinstalling the game. It sent me a code to verify the hardware. I am now downloading the game again.

In some cases this can help.