[2021] Having problems at checkout with xsolla

Originally posted by ghablio

I hate to say it because I love the game. It's genuinely the best game that has been made in my lifetime, and I believe that to be an objective truth as well as a subjective one.

But, the support for this game is broken and non existent. For nearly three years I was unable to log into the website because it would not accept my username and password. My login credentials would work in the client and launcher, but not on the website.

So I tried to change my password using the "forgot password" option like I would with any other service. The email I received had no text in it. I will say it again. I received an email to reset my password that, not only had no link to reset my password, but had NO TEXT in it. The email simply had their generic background image. No text was found even through inspecting the element or selecting all and copy pasting.

I tried again with the same results.

So at that point it was time to open a support ticket.

No response after a week.

Open another ticket with the same result. Well at least I could still play.

Two months later try the same thing with the same result.

See also: same process repeated for two and a half years.

So I'm sorry, Tarkov is the best game out there, but it is positively the worst customer experience I have ever had. No effort goes into support for the community, at least none that I have seen.

Tl:Dr I had a simple issue that prevented me from logging into the website and thus prevented me from taking part in many bonuses and promotions as well as preventing me from participating in forums or making additional purchases from the website (i.e upgrading game version). And for over two years recieved 0 support. Eventually, I was lucky and my problem just went away, but ymmv in this regard.

Edit: sorry for wall of text