[2021] Eve does not recover from idle after last patch

Coming across this thread now, are you guys still experiencing this problem @DeMichael_Crimson @Jinx_De_Caire ?

@DeMichael_Crimson @Jinx_De_Caire

First, I’d strongly recommend double-checking that you’re on the most recent graphics drivers for your systems. Out of date drivers can cause problems if we make changes that depend on manufacturers’ fixes you might have missed.

Second, for issues like this, it’s extremely helpful if you could submit an in-game bug report. If your issues are specific to your hardware or software configuration (and for this issue it looks like that may be the case) the in-game bug report tool sends us a package of information that can help us track that down. To get to it, press F12 or go to the Help menu, then click “Report Bug.”

If you have already submitted an in-game bug report, please let us know the EBR- number in this thread and we can look it up.

Thanks!

Here’s what I’d suggest doing: Next time you have the problem (or next time you can induce the problem) go ahead and let the monitor go to sleep. Restart, then open Eve and immediately file an in-game bug report. We might be able to see the logging from your previous session with your report, but even if not, the hardware and software rundown of your machine will be super-helpful in tracking this down.

Also, it’s possible that different power settings or even a different monitor cable may solve this. If you search “monitor sleeps randomly” on Google, you’ll find various sites with instructions on how to adjust the power settings. I’m hesitant to link one directly because I’m not sure which advice is most accurate or comprehensive. (Even if you’re only seeing this problem in Eve, it could be something like an interaction between your power settings and what Eve is doing, so this might be a useful workaround.)

For your case, if you have trouble using the in-game bug reporter, I suggest:

1. Try to take a screenshot of the broken Eve session. On Windows 10, Windows-shift-S will let you do this. If you’re on a Mac, you can try command-shift-3.

2. If you’re on Windows, run dxdiag and save the output. If you’re on the Mac, you can do the same thing with System Profiler. Instructions for both are here:

3. Log in to bugs.eveonline.com and attach both the dxdiag/System Profiler output and the screenshot, and explain your problem.

Thanks so much for taking the time! I know that if you are frustrated about a bug it’s a lot to ask, but it really will help us with correcting the underlying problem.

Don’t worry about whether you think the right data will be submitted. Just please submit an in-game bug report after this happens. 10 minutes to recover and relaunch the game should be no problem at all. We get a lot of data with such a submission and it’s all a lot more helpful than discussing it here.

If you absolutely cannot submit a bug report in-game, the alternative procedure I wrote up above is an alternative that would still help quite a bit.

If you can do it in game, great, if it just can’t happen, I understand! Please feel free to put my name in the bug report so it’s directed to me and I’ll pass it to the right people.

It also occurs to me that this sounds like it might be a problem with the GPU drawing too much power. If that were an issue, you might find it helps to make sure (if not already the case) that you have Interval One set in your graphics settings.