Please submit a support ticket to Customer Support and make sure to state your RL location, what ISP your are connecting through, what kind of network (wired vs wireless, ADSL vs fiber). Please send a traceroute from your local computer to tranquility.servers.eveonline.com and a SpeedTest to a nearby location with the ticket. Customer Support may be able to spot a pattern and figure out what ISP might having problems.
There was a very specific unknown problem that corrected itself at around 17 o’clock yesterday. If the issue did not happen before then and not after then, then it fixed. We don’t know what that was, something network related somewhere on the internet.
If it happened before then and is still happening now, but is only happening to a very small portion of players, since metrics do not indicate any large-scale wide-spread issues, then there is some probability that this is a network issue that would be located near each player, somewhere on the path from their houses house to the nearest Cloudflare colocation (from where it is routed to TQ). We have seen this before where suddenly the path from certain ISPs to Cloudflare goes bonkers.
Tickets to Customer Support, please, if this is still ongoing and started happening before yesterday.
There could be many things, and one of them would be general network issues in between a player and the nearest Cloudflare location. Those types of issues can be very hard to pinpoint. In addition it could be the players antivirus or firewall software, their wi-fi or router. This is why we kindly ask for support tickets to Customer Support so they can go through debugging of often seen local issues and if needed get the necessary information for the network admins.
When we are still investigating, I would not want to state that. Right now we are gathering reports from players, looking at metrics, speaking with our network providers, and looking at possible defects that might contribute to a perception of lag.
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