[2020] 2020/01/27 & 28 - TQ under DDoS

[edit] A DDoS attack occurred at 17:20 which has caused disconnections and problems logging in to Tranquility. We are working to try to restore service.

[edit] We have experienced further severe attacks at approx 03:55 and 04:25 which caused more disconnects and login issues that also affected the EVE website. We’ve been working with our partners through the night and we apologise for the ongoing instability.

[edit] Attacks resumed at approximately 20:05 UTC and is causing widespread connectivity issues. Our engineers are working on the problem right now. We will keep you updated here and at https://twitter.com/EVE_status

Greetings,

Today, shortly before 9:00 AM UTC Tranquility has come under Distributed Denial-of-Service (DDoS) which resulted in losing connection to the game. Our team has put necessary measures in place to limit the impact. We are monitoring the situation and will keep you inform on the progress.

Thank you for your understanding.

UPDATE 09:37 UTC
The situation is under control and pilots can log back in to EVE. Our team is keeping a close eye on the traffic to ensure immediate response should things take a turn for the worse. Affected pilots should reach out to our customer support team to discuss potential compensation. Thank you.

Tranquility recovered from the attacks earlier today and was stable until a recent resumption in DDoS attacks. Everyone at CCP who can do anything about this is on the case. We’ll be keeping you updated as best we can here and over at: https://twitter.com/EVE_status

We have experienced further severe attacks at approx 03:55 and 04:25 which caused more disconnects and login issues that also affected the EVE website. We’ve been working with our partners through the night and we apologise for the ongoing instability.

People who have lost ships due to instability caused by the DDoS attacks can visit support.eveonline.com and file a ticket under the category Game Play Support -> Reimbursements -> Lost Ships and our GMs will follw up.

We respectfully ask that you are patient with ship reimbursement requests. Due to the widespread nature of these attacks we often get a high volume of tickets in a short span of time and it can take longer than usual to process all of them.

Simultaneously we receive a high volume of tickets from players who are unable to login or get disconnected during the DDoS which adds further pressure to our customer support staff. Thank you for for patience!