Hello everyone,
Tranquility nodes have experienced an issue and we had to issue an emergency shutdown. The server is now back online and we are closely monitoring the health of Tranquility before letting everyone back in.
I apologize for this inconvenience and will keep you updated in this thread on how things are going.
21:35
Everything has returned to the normal levels and Pilots can safely continue their adventure. If you have lost a ship due to the emergency restart, please reach out to our heroes from the customer support department who will be able to assist you with a reimbursement.
We are going to continue monitoring the situation. Please do let us know if you are experiencing any further issues. Thank you o7
21:20
Some of the health graphs are still not where we would want them to be. Our team is investigating the cause and working on stabilizing the situation. Thanks for being patient, everyone.
21:06
Tranquility has now been brought back online and is accepting connections. Not everything seems to be in the clear just yet, so please proceed with caution.
That’s a negative.
Tranquility has now been brought back online and is accepting connections. Not everything seems to be in the clear just yet, so please proceed with caution.
To request reimbursement of a lost ship, please file a support ticket (F12 => Help Center) with the necessary information.
Please contact our customer support who will be able to compensate the assets lost due to server stability issues.
Some of the health graphs are still not where we would want them to be. Our team is investigating the cause and working on stabilizing the situation. Thanks for being patient, everyone.
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