Original Post — Direct link

Sometimes on random accounts when undocking I get full blackscreen on that client and unable to quit game or do anything on that client but can see that ship still logged in and in space from another account.

Started since last patch and happens only sometimes when undocking from stations. Screen shows full blackscreen and unable to do anything or use client/close game.

Have to shut all 4 accounts down, the bugged one through task manager and end process and reopen them all again everytime this happens which is super annoying since the other 3 accounts dont always get the bug. Just random on one random account every so often when undocking.

Any ideas?

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over 1 year ago - /u/ccp_habakuk - Direct link

Hi!

We are currently investigating this problem. Our current theory is that this could be related to the tactical overlay. It would be great to get confirmation that these problems only occur when the tactical overlay is enabled.

If it is unrelated to the tactical overlay, then it would be awesome, if you could try to capture such an incident with LogLite and then send the logfile to us with a bug report.

Kind Regards, CCP Habakuk

over 1 year ago - /u/ccp_habakuk - Direct link

Originally posted by SCTRON

I don't use tactical overlay so I do not think it is that. Is hard to duplicate because it happens so randomly and not always on the same client but is always when undocking just sometimes it does it, sometimes it doesn't. The only thing I do use on the regular when it has happened before is group launch to launch all clients from the eve launcher, log into the characters, form fleet with alts and undock. Whether any of that has something to do with causing it im not sure but if I notice a repeat pattern I will mention.

Thanks! In this case we are very likely looking at two different black screen issues. For the one related to the tactical overlay the client is also not completely frozen, but pressing the "x" button of the client window will for example show the "Quit Game" dialog window.

In this case it is extra important to send a bug report with as many details as possible, so that we can investigate further.

over 1 year ago - /u/ccp_habakuk - Direct link

Originally posted by ccp_habakuk

Thanks! In this case we are very likely looking at two different black screen issues. For the one related to the tactical overlay the client is also not completely frozen, but pressing the "x" button of the client window will for example show the "Quit Game" dialog window.

In this case it is extra important to send a bug report with as many details as possible, so that we can investigate further.

One late update: I was now able to reproduce the issue with the tactical overlay by undocking 4 clients at the same time.

We'll investigate tomorrow on how we can fix this problem (a race condition).

over 1 year ago - /u/ccp_habakuk - Direct link

Originally posted by ccp_habakuk

One late update: I was now able to reproduce the issue with the tactical overlay by undocking 4 clients at the same time.

We'll investigate tomorrow on how we can fix this problem (a race condition).

A fix for this has been released in today's patch. If you are still experiencing this issue after today's downtime, then please ensure to write a new bug report it.

over 1 year ago - /u/ccp_habakuk - Direct link

Originally posted by SCTRON

Hi again :) Just wanted to let you know, I don't know if you pushed a fix already on the mini patches but since my post I have not had it happen anymore, no issues when undocking on multiple accounts, not sure if you fixed it or I am just being lucky but it appears to no longer be an issue for me.

We pushed a fix to TQ today at downtime. The problem also only happened (at least to me), when the computer was very busy, like when running multiple clients at high settings. Reducing the settings or the amount of clients could also have helped to stop this issue.