[2020] 30-31/01/2020 - Connectivity Issues

Dear Pilots,

We are actively investigating individual reports from players having problems with staying connected or experiencing lag in EVE Online. I can assure you that our team is putting all the effort into resolving any outstanding connectivity issues with EVE Online as quickly as possible so that everyone can be back at doing what they enjoy the most in New Eden.

Thank you for your understanding and patience while we are looking into this. I will use this thread together with @EVE_Status to keep you in the loop.

o7

UPDATES:

30/01 @ 16:51 UTC
We are still receiving reports about being unable to log in to EVE Online, so the matter is not completely fixed. The investigation is on-going and teams continue to work on the reported problems to the best of their abilities.

30/01 @ 22:30 UTC
It is totally understandable that this can be frustrating, but please keep the conversation civil in the thread. I assure you that we are tirelessly working behind the scenes on improving the situation, and your reports, comments and feedback is being taken into account at all times.

31/01 @ 01:30 UTC
We are putting all the effort to resolve the current login issues preventing players from logging in to EVE. Thank you for your patience on this matter.

31/01 @ 02:30 UTC
We are seeing an increased number of successful logins, but the issues are still preventing many players from getting in. We continue working on improving the situation for those affected.

31/01 @ 14:45 UTC
Chat should have been restored for most players however there may still be instances of people unable to use chat properly. Our engineers continue to work with our partners to restore services.

We are still receiving reports about being unable to log in to EVE Online, so the matter is not completely fixed. The investigation is on-going and teams continue to work on the reported problems to the best of their abilities.

It is totally understandable that this can be frustrating, but please keep the conversation civil in the thread. I assure you that we are tirelessly working behind the scenes on improving the situation, and your reports, comments and feedback is being taken into account at all times.

I would recommend to hold off with sending requests for reimbursement of the lost time to customer support until things clear up a bit.

We are putting all the effort to resolve the current login issues preventing players from logging in to EVE. Thank you for your patience on this matter.

We are seeing an increased number of successful logins, but the issues are still preventing many players from getting in. We continue working on improving the situation for those affected.