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EVE Online
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| 9s | first time |
|---|---|
| 26s | cool |
| 34s | hello everybody thank you so much for |
| 37s | joining us on this panel |
| 39s | uh this is team security q a and this is |
| 41s | the first time the team our team is in |
| 44s | presentation like this so we're very |
| 46s | excited to share with you what we have |
| 48s | been working with like |
| 50s | maybe give you some insights of some of |
| 52s | our job parts and |
| 54s | take your questions |
| 56s | all right so this is how it's going to |
| 58s | work |
| 60s | um |
| 61s | i would like to introduce the team first |
| 63s | uh these are my colleagues this is gremi |
| 66s | he is our billing specialist he mostly |
| 69s | specializes in the fraud payments |
| 72s | in |
| 73s | very tough investigations he has been |
| 75s | since ccp |
| 77s | since 2003 that's pretty a lot |
| 80s | and yeah and he handles all of the rmt |
| 83s | payments |
| 85s | uh this is huge |
| 87s | he's the senior game master |
| 89s | he usually restores hacked accounts he |
| 92s | handles the most complicated hacking |
| 94s | cases that you can imagine |
| 96s | uh massive rabbit holes massive |
| 98s | corporations |
| 99s | and that's him |
| 101s | i'm ashling |
| 103s | i'm a bit of both i do a bit of rmt |
| 106s | investigations a bit of |
| 108s | hacked accounts |
| 109s | some of the botting basically whenever |
| 111s | the help is needed |
| 113s | that's me and finally this is tinger uh |
| 116s | he is our |
| 119s | bot master well not the bot master but |
| 120s | the master who is who's handling the |
| 122s | bots uh he is the wizard of all the data |
| 127s | um and yeah he is a very valued member |
| 129s | of the team although he has just joined |
| 133s | okay |
| 135s | so this is how it's going to work |
| 139s | i'm going to introduce the team which i |
| 140s | already did we're going to be talking of |
| 143s | botting of rmt |
| 145s | of the hacked accounts we will show you |
| 147s | some graphs some statistics |
| 149s | and hopefully we'll be able to |
| 152s | spark your interest in what we're doing |
| 155s | and then we will |
| 157s | get your questions |
| 158s | so whatever you have |
| 160s | please ask us |
| 162s | all right |
| 164s | and this is stinger |
| 167s | [Applause] |
| 173s | hello i'm ccp stinger yeah sorry about |
| 176s | the presenter monitor but all the screen |
| 179s | real estate went to the main stage |
| 181s | but okay i'm gonna be talking about bots |
| 185s | in if online |
| 187s | how we're handling them |
| 188s | and when we speak about |
| 190s | bots we speak about automation in event |
| 192s | line and specifically everything that a |
| 195s | player can do |
| 196s | without interaction with the game client |
| 200s | and the downside is |
| 202s | well |
| 203s | it's just one search away you just |
| 205s | simply type in in google and you get |
| 207s | multiple results and it's even easier |
| 209s | than searching for a recipe of a |
| 211s | shepherd spy |
| 214s | they are not hidden the bots for if |
| 216s | online they're even being advertised |
| 218s | even to such an extent that they offer a |
| 221s | subscription service |
| 223s | their own store |
| 225s | where you can just simply click select |
| 227s | where we like to run |
| 229s | and that is it |
| 231s | but the problem is |
| 233s | all the gaming industries are fighting |
| 234s | against cheating |
| 236s | i mean aimbots wallhacks |
| 239s | and other cheats that are out there it's |
| 241s | not just us it's the whole gaming |
| 243s | industry |
| 244s | and it goes hand in hand with credit |
| 247s | card fraud |
| 248s | with hacking |
| 250s | and with real money trade because that |
| 252s | is what everything being fueled by |
| 255s | to such an extent that this is a |
| 257s | malicious software |
| 258s | if you install it |
| 260s | you don't know what it is right if you |
| 262s | install our launcher and our game client |
| 264s | you know for sure okay ccp games they |
| 266s | won't be installing anything bad right |
| 270s | just kidding but |
| 272s | those programs |
| 274s | could be used to steal your data banking |
| 276s | details hack your accounts or even just |
| 278s | simply mine crypto on your computer and |
| 281s | you don't want that right |
| 283s | so this is what we're up against to show |
| 287s | a little bit more |
| 288s | to give you a little bit more insight |
| 290s | i'm going to be speaking about |
| 292s | a very sophisticated |
| 294s | organizations that are running bot farms |
| 296s | 24 7 in eve online |
| 299s | and they are very sophisticated they |
| 301s | create accounts with a single click like |
| 303s | 10 15 accounts per day that they just |
| 306s | simply put away |
| 308s | for three weeks four weeks because out |
| 310s | there in new eden there is already a |
| 312s | batch running 24 7 |
| 314s | generating the risk |
| 316s | to be sold on a black market |
| 318s | and when we |
| 320s | and it's to such an extent that they are |
| 323s | trying to hide themselves from us |
| 325s | using single use machines that means one |
| 328s | account uses one specific computer |
| 331s | and that machine will not appear again |
| 333s | but we're still able |
| 335s | to find them we're still able to remove |
| 337s | them from the game even to such an |
| 339s | extent that we identify the patterns how |
| 341s | the accounts are created |
| 343s | and we ban those |
| 346s | and that is nearly and that is our daily |
| 348s | task that we perform we are literally |
| 350s | farming the bot farms |
| 354s | now |
| 355s | that is the problem that is our constant |
| 357s | struggle |
| 358s | and that is a never stopping |
| 361s | never stopping battle |
| 363s | it's our fight against the hydra we cut |
| 365s | one head off and two will appear in its |
| 367s | place |
| 371s | now |
| 373s | to illustrate a little bit more about |
| 375s | learning and development |
| 376s | botting front is a prime example |
| 380s | how our team |
| 381s | changed in the last year |
| 385s | we did a small restructuring in the team |
| 387s | we also took a look at the tools that we |
| 389s | have in our inventory we requested |
| 392s | changes to those tools we started to use |
| 395s | new tools |
| 396s | that makes the life a little bit easier |
| 398s | that makes us |
| 401s | that makes |
| 402s | allows us to process bigger data |
| 405s | and that means we can identify the bots |
| 408s | in eve the patterns much faster and this |
| 410s | is very important much more precise |
| 412s | because you don't want to ban players |
| 415s | right that's bad |
| 417s | for business |
| 420s | um |
| 423s | just a second i lost i lost |
| 426s | my fault |
| 428s | there we go |
| 429s | but it's not only us who changes there's |
| 433s | multiple bots out there there's mutual |
| 435s | patterns out there and i'll |
| 437s | show you in the graphic form what it |
| 439s | means |
| 440s | the bots also adapt they release updates |
| 443s | sometimes those updates are even |
| 444s | corresponding to the major if online |
| 447s | updates |
| 449s | and yeah this is |
| 451s | our struggle at this point i would like |
| 453s | to give a big thank you and a shout out |
| 456s | to our programmers who are now part of |
| 458s | the customer support tools team |
| 460s | who make all our wishes come true |
| 462s | but unfortunately there is still not a |
| 465s | workable solution for just one big red |
| 468s | button that you press |
| 470s | and that will make all the bots |
| 472s | disappear from new eden however that's |
| 475s | what we're aiming for we're also aiming |
| 477s | for to be noticed |
| 480s | by you by players |
| 482s | not by this security panel not by the |
| 485s | dev block not by the numbers |
| 488s | in graph form but you in the game |
| 491s | because boating |
| 494s | maybe you don't know but it affects you |
| 496s | too as a normal player |
| 498s | for example you're roaming around with |
| 500s | your corpmates with your alliance mates |
| 502s | right |
| 503s | try to find |
| 505s | interesting good fights |
| 507s | good targets you jump into the local |
| 510s | you jump into a solar system you appear |
| 512s | in the local |
| 513s | and those bots are already scattering |
| 514s | away to their safe spots you cannot beat |
| 517s | the reaction time of a machine |
| 520s | maybe |
| 521s | if i |
| 522s | am able to connect your thoughts to the |
| 524s | keynote that we had if we take the |
| 526s | approach of mining |
| 528s | right |
| 529s | just imagine a new player who just |
| 531s | started his journey in new eden we all |
| 533s | know how complicated it is right we all |
| 536s | been there |
| 538s | and he heard that to get a starting |
| 540s | capital to advance his career in the |
| 542s | game |
| 544s | it's good to start mining and then he |
| 546s | warps into esther at belt just to |
| 549s | discover what |
| 551s | that all ore is gone |
| 553s | because those guys |
| 555s | are there their boating and e if we |
| 558s | allow boating to go unchecked in new |
| 560s | eden |
| 561s | that is not going to be a great |
| 563s | experience no matter the age of a |
| 565s | capsuleer in new eden |
| 568s | now yes of course i would like to show |
| 571s | you some |
| 572s | graphs and numbers now of course they're |
| 574s | not so |
| 577s | so good compared to the eve keynote but |
| 580s | still |
| 583s | yeah this is the numbers for january for |
| 585s | the whole year of 2021 and the first |
| 587s | couple of months of 2022 |
| 589s | and you can see there's a huge dip |
| 591s | in march right and that is exactly when |
| 594s | our team went under some restructuring |
| 596s | that's where we took a look at the tools |
| 597s | that we have |
| 598s | that's where we requested the |
| 600s | improvements that's where we started to |
| 602s | use new tools and immediately after that |
| 605s | the numbers go up |
| 608s | now those numbers |
| 609s | are shown are the permanent suspension |
| 612s | and temporary |
| 613s | those bot forms that i was speaking |
| 615s | about 24 7 right |
| 617s | if we uncover them they're gone forever |
| 620s | like immediately |
| 622s | no questions asked okay we see what |
| 624s | you're doing goodbye the temporary ones |
| 627s | is where we actually see that those |
| 629s | accounts have a player interaction |
| 632s | normal player interaction but when the |
| 633s | player goes to work or goes to bed or |
| 636s | has other activities why would he |
| 638s | because if online is there |
| 641s | he turns on the bot |
| 643s | now we don't want to remove him |
| 644s | immediately forever from the game but we |
| 647s | do want to send him a message like we |
| 650s | see |
| 650s | there's a temporary ban first offense |
| 653s | stop it |
| 654s | and in most cases that actually works |
| 658s | they stop botting they don't try it |
| 660s | again and that's it however in some |
| 662s | cases |
| 664s | they wait |
| 665s | four five six weeks and then turn it on |
| 668s | again and that's where we come and say |
| 670s | okay you didn't get the message bye bye |
| 672s | you're gone forever |
| 674s | now at the end of the year |
| 676s | you see like december january at the |
| 678s | turn of the year there is another dip in |
| 680s | the numbers |
| 682s | and this is where we actually uncovered |
| 684s | that there was a pattern change that |
| 686s | there was a change in behavior in pots |
| 689s | and that is what i was talking about our |
| 691s | constant battle |
| 692s | we ban |
| 694s | they change when cover we ban again |
| 697s | that was their reaction |
| 699s | to our |
| 701s | numbers of bands issued they changed we |
| 704s | realized |
| 706s | we adapted |
| 707s | and we're going up again |
| 711s | now |
| 712s | of course i would like to |
| 715s | finish my part |
| 717s | with the top five ships used in botting |
| 720s | right |
| 721s | number five |
| 723s | it's a battleship |
| 726s | does somebody in audience have an idea |
| 728s | what yes |
| 731s | nope |
| 736s | okay |
| 738s | number four is used for mining |
| 743s | huh |
| 747s | cheap and easy accessible right very |
| 750s | good for the boat farms for the |
| 752s | organized boat farms number three is a |
| 754s | frigate |
| 757s | nope close |
| 760s | nope |
| 761s | what was that |
| 765s | number two |
| 767s | is a drone |
| 768s | boat |
| 769s | cruiser class |
| 776s | and number one just a second |
| 778s | unfortunately i stopped drinking beer |
| 782s | well maybe not unfortunately i save a |
| 783s | lot of money here in iceland |
| 785s | so i have this beer token |
| 787s | and i would like to give it to the |
| 789s | player |
| 791s | who'll guess the number one ship |
| 796s | first |
| 798s | come here pick up your token |
| 803s | gila very tanky |
| 805s | very sophisticated drone damage and as |
| 808s | you can see from this all |
| 810s | it seems that drones |
| 812s | are an easy way to bot |
| 814s | that is me that is forbotting and now |
| 817s | i'll give the microphone back to my |
| 819s | colleague ccp ashling thank you |
| 822s | [Applause] |
| 828s | right thank you singer |
| 829s | uh i was that was great i had no idea of |
| 832s | some of this stuff |
| 834s | live and learn |
| 836s | all right rmt uh |
| 838s | this is a huge topic um |
| 841s | it was really tough to find something |
| 843s | that uh would be interesting to talk |
| 845s | about and maybe would be interesting for |
| 847s | you guys to hear so |
| 849s | mt is always associated with the illegal |
| 852s | activity this is like this is always a |
| 854s | vicious circle |
| 855s | they come from hacked accounts they go |
| 856s | to seller they sponsor the bot farms um |
| 860s | they go to all the other activities then |
| 861s | they come to the esk buyer and that is |
| 863s | buyer by purchasing more items |
| 866s | they're just sponsoring more empty so as |
| 868s | you see it never never ever ends |
| 877s | buying and selling isk even despite all |
| 880s | of the all of the risks people are still |
| 882s | doing it and it's not it's not just our |
| 885s | game problem it's the problem in every |
| 886s | game why is that |
| 889s | for sellers it seems very |
| 891s | straightforward |
| 892s | working while you're playing quick and |
| 895s | easy |
| 896s | and working against the system so i'm |
| 898s | fighting against the capitalism i'm a |
| 899s | good guy |
| 902s | for buyers they are getting quickly |
| 904s | they're getting items without any risk |
| 906s | or so it seems they have an illusion of |
| 909s | supporting |
| 910s | smaller |
| 911s | businesses |
| 913s | and yeah and that's it but the reality |
| 915s | of rmt is extremely different |
| 918s | uh there are huge risks associated with |
| 921s | it not just getting banned not just |
| 923s | losing the accounts not just |
| 926s | getting cut off access you know from the |
| 928s | favorite game but also getting |
| 930s | chargebacks getting scammed |
| 933s | and this is actually extremely |
| 936s | extremely popular |
| 940s | okay |
| 941s | so these are some numbers these are rmt |
| 943s | bands for 2021 and 2022. |
| 947s | as you can see as my colleague has |
| 948s | mentioned there's a dip in march and |
| 950s | then it's steady goes up up up up |
| 954s | sometimes you know some |
| 956s | numbers getting low |
| 958s | but it's in no way an indication of |
| 961s | our activity it's just sometimes they're |
| 963s | harder to catch |
| 969s | and this is the total number of banter |
| 971s | empty accounts |
| 972s | 10 000. that's a lot |
| 975s | that's what we've been doing |
| 978s | okay what i would like to talk about |
| 980s | about the individual sellers and the |
| 982s | organizations |
| 984s | they're very different but |
| 986s | essentially we get to all of them |
| 989s | individuals they start very quick they |
| 991s | get cash quickly as well |
| 994s | they are limited just by one person |
| 996s | maybe just one or two accounts |
| 998s | they can't get camped and they are |
| 1000s | getting scammed |
| 1002s | they take some time to identify |
| 1004s | and some of them wish to retrieve the |
| 1006s | accounts for example if they sell the |
| 1007s | accounts to player auctions there's a |
| 1009s | high chance that someday they will come |
| 1010s | back asking for the account back |
| 1013s | but unfortunately the account is gone |
| 1015s | so |
| 1016s | rmt organizations they're a bit more |
| 1018s | different they take some time to |
| 1020s | establish the network you can't just |
| 1022s | create an account and start rmt this is |
| 1024s | a bit more sophisticated process under |
| 1027s | it |
| 1028s | uh they do not run individual it's never |
| 1030s | uh they are always |
| 1032s | associated with the bot farms they |
| 1033s | always need to get their profit |
| 1035s | from somewhere and they actually need to |
| 1037s | uh need a big profit you know to sell as |
| 1039s | much risk as possible like it's a it's a |
| 1041s | big generation |
| 1043s | all right all of the assets from the big |
| 1046s | guarantee organizations they are |
| 1047s | obtained through hacked accounts fraud |
| 1049s | and voting and there is no exception to |
| 1051s | that trust me on this i've been doing |
| 1053s | this for a couple of years already and |
| 1055s | it's just always the same story |
| 1059s | when they are banned they are banned for |
| 1060s | good |
| 1063s | all right |
| 1068s | before uh yeah before that i just wanted |
| 1071s | to give a very quick example of um |
| 1074s | like how it can happen for example let's |
| 1075s | say player a he wants to sell his |
| 1077s | accounts he wants a bit of the quick |
| 1079s | cash so they go to the player auctions |
| 1081s | they sell their character and they think |
| 1083s | that the character went um |
| 1086s | into the good hands and while they're |
| 1088s | not playing the game the character will |
| 1089s | still be there |
| 1091s | however |
| 1093s | the player a in a week finds out that |
| 1095s | his character has been extracted all of |
| 1097s | his items have been sold and all of the |
| 1099s | items like all of the money that were |
| 1101s | gained through the skill injectors and |
| 1102s | the skill structures are being moved |
| 1104s | into the vicious rmt circle |
| 1107s | and this is it uh and to top this off in |
| 1110s | a week player a |
| 1111s | gets the notification from his bank that |
| 1114s | there's a chargeback |
| 1117s | this is very common this is much more |
| 1118s | common than um than you think |
| 1121s | and then player a obviously |
| 1123s | asks us to help but there's not much we |
| 1125s | can do there's just there's just nothing |
| 1129s | okay how can |
| 1130s | all of you help and how we ask players |
| 1133s | to |
| 1135s | help players reports |
| 1138s | i'm going to talk about two type of |
| 1140s | reports uh bot reports and just ticket |
| 1143s | reports so something about the bot |
| 1145s | reports |
| 1146s | we received a lot last year and we have |
| 1148s | yes you have been the one submitting |
| 1150s | them |
| 1152s | thank you thank you so much this is this |
| 1154s | is fantastic |
| 1157s | really |
| 1158s | okay |
| 1165s | okay yeah that was me |
| 1167s | that was yeah |
| 1168s | that was probably my mail that's yours |
| 1170s | if it's automated but um yeah fun fact |
| 1173s | they are all getting looked at all of |
| 1175s | them are being investigated uh sometimes |
| 1177s | we are getting a bit overflown with them |
| 1179s | and why is that |
| 1181s | uh because they usually are taken as all |
| 1183s | sorts of tool |
| 1185s | like players spamming the you know the |
| 1188s | the local i'm gonna report him through |
| 1190s | the water boards i don't like this guy |
| 1191s | i'm going to report him he must be a bot |
| 1193s | you know this is not a valid reason like |
| 1195s | if you don't like someone if they're |
| 1197s | someone lost a fight not a valid reason |
| 1200s | please don't |
| 1202s | um |
| 1203s | yeah |
| 1204s | and also the tickets tickets are also |
| 1206s | getting looked at always always always |
| 1209s | if you suspect someone of rmt behavior |
| 1211s | please write to us and we will 100 have |
| 1214s | a look at this |
| 1216s | all right |
| 1218s | and with that |
| 1220s | i'm going to give the mic |
| 1222s | to my colleague |
| 1224s | ccp hogan |
| 1243s | so |
| 1245s | as you can see on this slide |
| 1247s | these are the statistics |
| 1249s | for accounts reported to us or detected |
| 1252s | by us as hacked since january 1st |
| 1255s | 2021 |
| 1257s | it's worth keeping in mind though that |
| 1258s | even though there are band is hacked |
| 1260s | these numbers may include accounts |
| 1262s | which were shared or sold |
| 1265s | as well as those of pilots liquidated if |
| 1268s | the profits were used for rmt |
| 1272s | yes for preventive measures |
| 1275s | members of the player experience teams |
| 1278s | are monitoring all technical detection |
| 1280s | tools available to us 24 7 |
| 1283s | and intervening in them immediately is |
| 1285s | there any signs to indicate that |
| 1287s | accounts are being hacked |
| 1288s | used for fraudulent payments or real |
| 1291s | money trading |
| 1292s | but it's also worth keeping in mind that |
| 1294s | this is also in the hands of players so |
| 1297s | should by all means consider using a |
| 1300s | password manager |
| 1302s | or a strong password a complex one |
| 1306s | and of course to |
| 1307s | activate two-factor authentication that |
| 1309s | is |
| 1310s | a really good tool |
| 1312s | to secure your accounts |
| 1318s | because this is what happens when |
| 1320s | accounts are hacked there |
| 1322s | nowadays they're nuked |
| 1328s | so just yeah |
| 1329s | keep this in mind |
| 1331s | anyway but you also of course rely on |
| 1334s | players to to report to us contact us |
| 1337s | immediately if they suspect that their |
| 1339s | own accounts or those of friends or |
| 1341s | court members or whatever are being |
| 1343s | hacked and also if they notice some |
| 1346s | weird activity |
| 1348s | for example in the contract system to |
| 1350s | indicate that there are |
| 1352s | there are people who are either using |
| 1354s | the contract system to for rmt |
| 1356s | or for fire sales so-called but i'll get |
| 1358s | to that later |
| 1361s | anyway to put this into a |
| 1363s | historical perspective |
| 1366s | these are the |
| 1368s | numbers of compromised accounts handled |
| 1369s | since 2014. |
| 1374s | uh the hacking incidents and patented |
| 1376s | tower changed dramatically in early |
| 1378s | 2016. |
| 1380s | first of all when you notice that the |
| 1381s | security of vast numbers of email |
| 1383s | addresses had been compromised and |
| 1385s | tracing that back |
| 1387s | we found |
| 1388s | i believe the earliest signs of that |
| 1390s | in from july august of 2015 but they |
| 1394s | didn't start using this |
| 1397s | energetically |
| 1399s | until |
| 1400s | sometime later |
| 1407s | and what happened is |
| 1409s | in late 2016 and early 2017 and |
| 1412s | throughout the year 2017 |
| 1415s | rmt operatives started making use of |
| 1417s | compromised email addresses |
| 1419s | to hack and liquidate player accounts in |
| 1421s | the most hurtful manner to the community |
| 1424s | because |
| 1426s | as much as players welcome the chance to |
| 1429s | extract skill points as of march 2016 |
| 1433s | whether to redistribute them for their |
| 1435s | own pilots or salary injectors |
| 1438s | to finance their in-game activity |
| 1440s | and as much as the players also welcomed |
| 1443s | the transition |
| 1444s | to free to play in november of that year |
| 1448s | the imt operatives turned this |
| 1451s | to their nefarious advantage using |
| 1454s | emails to hack accounts and instead of |
| 1456s | liquidating assets only as they had done |
| 1458s | before |
| 1459s | started stripping pilots of their entire |
| 1460s | skill points |
| 1462s | and selling off the profits for real |
| 1463s | money |
| 1466s | not yet |
| 1469s | this is clearly reflected in the graph |
| 1470s | and explains the immense increase |
| 1473s | since 2017 |
| 1475s | and this main |
| 1478s | especially in 2017 year but for the |
| 1480s | decrease since 2017 |
| 1482s | this may in part be the result of |
| 1484s | improved detection tools which we have |
| 1486s | now but also the constant monitoring and |
| 1488s | the awareness |
| 1490s | both in the community and |
| 1492s | on our behalf of this this |
| 1495s | problem |
| 1500s | but there is also |
| 1501s | an intensified focus |
| 1503s | uh since 2017 |
| 1506s | in the money trails and the |
| 1507s | identification of entire rnt networks |
| 1511s | uh |
| 1512s | which i which are using |
| 1514s | all kinds of memes and especially the |
| 1515s | hacked accounts because that is of |
| 1517s | course the |
| 1518s | the |
| 1519s | worst problem for the player |
| 1523s | and |
| 1525s | related to this one must also keep in |
| 1527s | mind that professional r t operatives |
| 1529s | are extremely organized |
| 1531s | they work fast and are ready to adapt to |
| 1534s | any interference on our part |
| 1536s | where they choose to extract skill |
| 1538s | points |
| 1540s | or |
| 1541s | started |
| 1544s | selling entire accounts on third-party |
| 1545s | websites for real money they sell the |
| 1547s | pilots on the character bazaar for risk |
| 1549s | using fraudulent payments to actually |
| 1551s | transfer them to new owners |
| 1553s | or they use them for character sales |
| 1555s | scams |
| 1557s | and then move the profits to distributor |
| 1560s | accounts |
| 1561s | where they dispose of them very fast |
| 1565s | and |
| 1566s | to |
| 1568s | mention a very |
| 1570s | nasty scenario |
| 1571s | not only are individual pilots at risk |
| 1574s | if they hold high positions such as ceo |
| 1576s | or director |
| 1577s | or accountant roles and in an active |
| 1580s | multi-member and wealthy corporation the |
| 1583s | hackers will turn this to their |
| 1584s | extremist |
| 1585s | advantage indeed |
| 1587s | transferring isk and assets from all |
| 1588s | corporate wallet and hangar divisions |
| 1590s | within a matter of minutes selling for |
| 1592s | severely reduced or so-called fire sale |
| 1594s | prices |
| 1595s | before disposing of the entire profits |
| 1598s | an operation like this regardless as to |
| 1600s | the volume of the assets will take them |
| 1603s | 30 to 45 minutes at most |
| 1606s | so to conclude |
| 1608s | i wish to stress the point once again |
| 1611s | to use |
| 1612s | passive manager |
| 1613s | strong passwords |
| 1615s | and two-factor authentication |
| 1617s | to really stop this |
| 1619s | and to the hackers and rmt operatives |
| 1630s | yeah to use this to to secure accounts |
| 1633s | just to name a recent example |
| 1636s | accounts of a player had been hacked |
| 1638s | through the email address |
| 1640s | but |
| 1641s | one of the accounts had two-factor |
| 1643s | authentication active and escaped this |
| 1646s | fit |
| 1647s | but the others were liquidated |
| 1650s | very fast |
| 1651s | i guess if it's a |
| 1653s | account on the pilot they're liquidating |
| 1656s | it will take them 10 to 15 minutes |
| 1658s | with corporations a little longer |
| 1661s | but yeah so secure your accounts by all |
| 1664s | means and |
| 1665s | to the sellers and hackers |
| 1667s | only |
| 1668s | wish to say this |
| 1680s | all right i'm grimy i'm here to tell you |
| 1683s | about fraud |
| 1685s | not a lot of nice things to say about |
| 1687s | that really |
| 1688s | it's a |
| 1690s | it's a crime |
| 1691s | and |
| 1692s | it's a problem for everyone in in |
| 1694s | e-commerce across the globe |
| 1696s | whether it's an airline or people |
| 1698s | selling socks |
| 1700s | everybody has to deal with this |
| 1703s | so taylor's all this time is a |
| 1706s | sad fact of life that a lot of people |
| 1708s | who are perfectly happy to steal and |
| 1709s | cheat to get their way |
| 1712s | there are no robin hoods they steal from |
| 1714s | the poor and sell to the rich |
| 1717s | and |
| 1718s | these are also very organized into |
| 1721s | groups of people doing this and have |
| 1723s | been doing this for years we've had |
| 1724s | problems with fraud since day one when |
| 1726s | you've started in 2003. |
| 1729s | so this is nothing new |
| 1731s | and |
| 1732s | it's you know they find the |
| 1734s | way of least resistance basically |
| 1737s | it's always a cat and mouse game |
| 1739s | we're chasing them and they're chasing |
| 1741s | us you know sometimes we're the cats |
| 1743s | sometimes we are the mouse |
| 1745s | but |
| 1746s | we are |
| 1748s | always the cheese |
| 1750s | we make the offers we make all the |
| 1753s | packages that are on sale so you know we |
| 1755s | can |
| 1756s | try and make them less |
| 1759s | accessible for frosters |
| 1764s | some numbers these are um accounted |
| 1767s | in band in relation with fraud |
| 1770s | in the period of january last year |
| 1775s | this tends to be a bit seasonal for |
| 1777s | fraud because there's a lot of scams |
| 1780s | around |
| 1780s | the holidays black friday and all this |
| 1785s | all these |
| 1786s | christmas and all that most of you |
| 1788s | probably have seen something like this |
| 1790s | it's very very prevalent |
| 1793s | during this these um later months in the |
| 1796s | year |
| 1797s | and |
| 1798s | it just you know we get to feel it a lot |
| 1803s | uh |
| 1804s | moving from fraud specifically |
| 1806s | these are numbers for all |
| 1809s | types of bands |
| 1810s | for all you know all accounts that we |
| 1812s | banned in the last |
| 1814s | year and uh so far this year |
| 1818s | config confiscate disk this is the isk |
| 1820s | in wallets on the characters on these |
| 1822s | accounts |
| 1824s | and |
| 1826s | this is a lot |
| 1830s | so anyone want to take a guess |
| 1832s | on how much we have on that graph |
| 1845s | so |
| 1846s | these are these are trillions |
| 1850s | this is rmt this is this is players |
| 1853s | who've been busted for rmt for botting |
| 1855s | all this all the good stuff |
| 1858s | uh added to this we can you know there |
| 1861s | are |
| 1862s | wallets of corporations that have been |
| 1864s | banned you know entire entire |
| 1866s | corporations |
| 1868s | so we can probably you know add |
| 1870s | 50 |
| 1872s | to this number and then there's plex and |
| 1874s | ships and other assets |
| 1876s | so it's a it's a lot more these are just |
| 1878s | you know easy to get numbers on on the |
| 1880s | wallets |
| 1884s | 93 000 accounts banned during the period |
| 1887s | for all all offenses |
| 1889s | permanently banned for offenses |
| 1893s | to put this in perspective if we |
| 1896s | if we turn this amount into fully fitted |
| 1898s | titans |
| 1902s | well you know the i went with i went |
| 1905s | with 125 billions |
| 1909s | so |
| 1910s | anyone |
| 1911s | quick at calculating this |
| 1919s | 166. |
| 1920s | just with a isk in the wallet probably |
| 1924s | well over |
| 1925s | 250 total with all valuables on the |
| 1928s | account or like your plaques and and |
| 1930s | other items |
| 1932s | so it's it's pretty big |
| 1935s | as such you know it's |
| 1937s | i'd like to have 166 fully fitted titans |
| 1942s | yeah |
| 1943s | so that's it for us |
| 1946s | and we'll turn it over to you for some |
| 1947s | questions |
| 1956s | are there any questions |
| 1966s | if you want to address the question you |
| 1968s | can just point us or |
| 1970s | or be a general |
| 1976s | hello |
| 1978s | is it on it's on |
| 1980s | i have a question that's not directly |
| 1981s | related to this topic but on the topic |
| 1983s | of security |
| 1987s | i was wondering whether the ccp security |
| 1990s | team could assist in solving what i |
| 1993s | think is one of the most interesting |
| 1995s | conspiracy theories i know from eve |
| 1998s | to be fair my background i played from |
| 2000s | 2004 to 2011 and then we started in |
| 2004s | kohit |
| 2006s | so i want to ask how far |
| 2009s | back do the logs go on cc |
| 2013s | on cc |
| 2019s | well that is a question that not as um |
| 2022s | towards this team |
| 2024s | um |
| 2025s | further than we usually look you know i |
| 2027s | guess you can probably go pretty far |
| 2029s | back but you speak about cc yes i would |
| 2033s | think so as yes the test sir because i'm |
| 2035s | interested in events that occurred in |
| 2037s | 2008 to 2010 |
| 2043s | no chance we actually have in the |
| 2045s | audience a person who is responsible for |
| 2047s | the test server okay |
| 2050s | no |
| 2052s | well if anyone wants to hear the |
| 2053s | conspiracy theory |
| 2055s | uh |
| 2056s | i did post this originally on the |
| 2058s | e-forms back in the day in 2010 |
| 2061s | ccp quickly locked the threat |
| 2064s | and it has to do with |
| 2068s | well the best way to earn trillions in |
| 2070s | eve pandemic legions |
| 2073s | three-time alliance tournament win |
| 2075s | in the period that exactly coincided |
| 2078s | with |
| 2078s | uh the monkey spheres confirmed hacking |
| 2081s | of transmissions to the eve server to |
| 2083s | not be seen in local |
| 2086s | so i was wondering whether the team |
| 2088s | could |
| 2089s | try and look at logs from cc to confirm |
| 2091s | whether |
| 2092s | there had been |
| 2094s | buying on teams without appearing in |
| 2096s | local |
| 2098s | in the run-up to each of these |
| 2100s | tournaments because |
| 2101s | after he was banned |
| 2103s | they did not do as well in the |
| 2105s | tournament |
| 2106s | actually i can answer this question |
| 2108s | right now |
| 2109s | so there's a small little thing there's |
| 2111s | a like little kitty who looks a bit |
| 2113s | upset |
| 2115s | unfortunately we cannot really answer |
| 2117s | about individuals |
| 2119s | so if |
| 2120s | if it's about any band player or any |
| 2122s | corporation or any alliance we probably |
| 2125s | will not be able to answer it since it's |
| 2127s | the |
| 2128s | i mean |
| 2130s | you know gdpr and everything and privacy |
| 2132s | policy uh but i mean if it's general |
| 2134s | logs |
| 2136s | not that far |
| 2137s | no |
| 2139s | but yeah i'm sorry about the players we |
| 2141s | cannot we cannot really answer |
| 2143s | but thank you so much |
| 2148s | i have |
| 2150s | two |
| 2150s | questions one is fairly short currently |
| 2153s | you receive a code in your email for |
| 2156s | two-factor authentication it works |
| 2159s | but it's rather impractical to |
| 2162s | deal with if you have to open your email |
| 2164s | client i have to do my code on my email |
| 2166s | client get the email cut and paste the |
| 2168s | code i would much rather use my google |
| 2170s | authenticator |
| 2173s | would that be something that we can |
| 2174s | implement |
| 2175s | so i can just have all those codes for |
| 2177s | all those accounts and i have quite a |
| 2178s | few of them in one spot |
| 2182s | you can really |
| 2185s | okay here's the pool |
| 2188s | well i guess the room answers your |
| 2190s | question uh the second question is more |
| 2192s | etherical um |
| 2194s | eve is a multiplayer multi-account |
| 2197s | thing many people play with many many |
| 2200s | accounts |
| 2202s | in the past there have been bots and |
| 2203s | it's good that they've been banned |
| 2206s | but where's the limitation |
| 2210s | okay i was thinking you were going into |
| 2212s | one specific direction that was always |
| 2214s | being brought up and we are prepared |
| 2219s | we are prepared |
| 2220s | um yes |
| 2222s | many of you just don't have one account |
| 2224s | or one character |
| 2227s | probably 10 15 20 35. |
| 2232s | closer |
| 2233s | uh |
| 2234s | you can play eve on as many accounts |
| 2237s | as you want in the same time if you have |
| 2241s | the human |
| 2242s | resources to actually control them |
| 2245s | without using a special software because |
| 2247s | using a special software is what |
| 2251s | thank you so yes |
| 2254s | um if they're all omega |
| 2257s | you can launch them at the same time you |
| 2258s | can play them at the same time and that |
| 2260s | is fine |
| 2262s | if they're not omega and you by |
| 2264s | bypassing the alpha limitation right |
| 2268s | that is bad |
| 2270s | and yes when it comes to input |
| 2271s | broadcasting is boxer |
| 2274s | that's the i mean it's slowly slowly and |
| 2277s | slowly gets not more like |
| 2280s | it fades out because we have now |
| 2283s | multiple launch of the accounts via the |
| 2285s | launcher right you have another tool |
| 2288s | that can arrange your windows |
| 2289s | like evo preview for example so each |
| 2292s | boxer is slowly fading away |
| 2295s | that offered that functionality but even |
| 2298s | more so yes if you have for example 15 |
| 2301s | accounts and you're just doing mining |
| 2303s | right but you control each and every |
| 2304s | window every client inter like client |
| 2308s | instance that is fine but if you control |
| 2311s | via one input |
| 2313s | all the clients |
| 2315s | that is input broadcasting and that is a |
| 2317s | violation against the euler |
| 2321s | what i also want to add to that uh like |
| 2323s | with all third party programs there's a |
| 2325s | huge huge risk when using them uh why |
| 2328s | because |
| 2329s | the development can be taken anywhere |
| 2331s | you know like uh something as innocent |
| 2334s | um as i don't know like |
| 2336s | oh i will show you a couple of three |
| 2337s | pictures or three gifts while you're |
| 2339s | playing you know eve online |
| 2341s | as innocent as that can be turned into |
| 2343s | something extremely extremely hurtful |
| 2345s | the you know the next week and there's |
| 2347s | no way for us to control it there's no |
| 2349s | way for you to control it um |
| 2351s | and yeah it will result in a very |
| 2353s | unfortunate accident |
| 2355s | yeah |
| 2356s | all right |
| 2361s | is there any um |
| 2362s | prioritization |
| 2364s | between different kinds of botting and |
| 2366s | like their effects like you go after |
| 2370s | i assume you go after like sort of these |
| 2372s | perpetuating groups more aggressively |
| 2374s | than like |
| 2376s | john's first mining experiment |
| 2378s | um |
| 2379s | but do you do any |
| 2383s | do does botting that affects i guess i |
| 2385s | would say gameplay for other players |
| 2387s | like like faction warfare botting can |
| 2390s | affect the the result of the faction |
| 2392s | warfare system outcomes |
| 2395s | versus like someone running a bot mining |
| 2398s | and or doing anomalies in null sec |
| 2401s | while it is botting is not you know that |
| 2403s | is not directly |
| 2405s | affecting another player's gameplay that |
| 2407s | day if that makes sense is does it |
| 2409s | prioritize like that or is it just we go |
| 2411s | after everything all the time |
| 2414s | now um yeah |
| 2416s | we try to go after everything all the |
| 2418s | time but |
| 2420s | since i'm doing this task of voting my |
| 2423s | main main |
| 2426s | goal because i'm coming from customer |
| 2429s | support |
| 2430s | my main goal is not to deal with tickets |
| 2433s | [Laughter] |
| 2436s | not to generate tickets okay for the |
| 2439s | gm's to handle i mean team security |
| 2441s | handles the tickets when it comes to |
| 2442s | the bans we issue the ban would take |
| 2444s | care of that and yeah i'm a little bit |
| 2446s | lazy on that front so i try not to |
| 2448s | generate tickets and that means |
| 2450s | i'm trying when i'm issue a ban |
| 2453s | i try to be 100 sure that that ban is |
| 2455s | deserved |
| 2456s | right |
| 2458s | and with faction warfare yes uh it |
| 2460s | affects as i mentioned in my |
| 2462s | presentation botting does affect to some |
| 2465s | degree everyone in eve and we do go |
| 2468s | after faction warfare especially because |
| 2470s | those are |
| 2471s | sometimes ruining |
| 2473s | not but it's not many actually from |
| 2475s | faction woofer there are not many bots |
| 2477s | out there but you're right there are |
| 2480s | some bots that are running that try to |
| 2482s | you know |
| 2484s | isolate themselves in space and one of |
| 2486s | those things is for example um abyssal |
| 2489s | dead space that's where the warm |
| 2491s | frigates are roaming that's where the |
| 2493s | gilas are roaming and it's very popular |
| 2495s | because it just simply removes the human |
| 2497s | factor the human factor that the bot |
| 2499s | needs to deal with if it would be mining |
| 2502s | uh dungeons in |
| 2503s | nulsack or low security space |
| 2514s | might sound like a |
| 2516s | mean question but it isn't meant that |
| 2518s | way um you're the police right |
| 2521s | so every police has an internal affairs |
| 2524s | department who is monitoring your work |
| 2527s | is there for example the csm involved |
| 2533s | well |
| 2534s | i'm also a part of internal affairs so |
| 2536s | i'm |
| 2539s | i'm the judge i'm the jury i'm the |
| 2542s | executioner no |
| 2544s | to answer your question that task is |
| 2546s | being split between multiple people and |
| 2549s | uh they operate uh |
| 2551s | they operate on their own |
| 2553s | so it's not like uh is we try to you |
| 2556s | know |
| 2557s | there's this famous saying trust but |
| 2559s | verify |
| 2560s | right sorry i'm pulling this out of |
| 2562s | chernobyl series from hbo trust but |
| 2565s | verify and this is how we try to operate |
| 2567s | with internal affairs that there are |
| 2568s | multiple people who are doing just |
| 2570s | generic tasks you know like adding omega |
| 2573s | game time here they're converting |
| 2575s | accounts but when it comes to |
| 2577s | investigation that those people |
| 2579s | independently investigate and then |
| 2580s | present results to a team lead to team |
| 2584s | internal affairs lead and then he can |
| 2586s | place it together and see if there is |
| 2588s | something needs to be |
| 2590s | brought up or not and to answer the csm |
| 2593s | question no we don't but maybe |
| 2596s | this is uh actually a good idea |
| 2600s | i'll write it down and |
| 2603s | share it with our team to see that maybe |
| 2605s | at some point you're right we should |
| 2607s | bring another source from outside just |
| 2610s | simply to take a look at this |
| 2614s | so what i also want to add uh is that |
| 2616s | every time there is a big investigation |
| 2618s | that involves like multiple people and |
| 2620s | not just like a single bot farm uh it's |
| 2623s | always four of us who make the decision |
| 2625s | we always |
| 2626s | have like a special page you know we we |
| 2628s | all share the evidence we all you know |
| 2630s | communicate like i assure that this is |
| 2632s | happening i'm sure like i was 100 sure |
| 2635s | so no there's |
| 2636s | no bonds that are done on a whim you |
| 2639s | know only because |
| 2640s | someone feels like it no they're all |
| 2642s | being |
| 2643s | extremely carefully checked |
| 2646s | because we don't want to deal with |
| 2647s | tickets |
| 2649s | that's exactly yeah yeah i mean as i |
| 2651s | said it wasn't meant as a mean question |
| 2653s | no no no absolutely not it's a really |
| 2655s | good question yeah and i understand |
| 2657s | where it comes from you know they're |
| 2658s | always trust issues especially |
| 2661s | us handling such |
| 2662s | you know complicated cases that affect |
| 2665s | all of you and multiple accounts |
| 2667s | we just we have to be sure what we're |
| 2669s | doing |
| 2673s | all right thank you for the question |
| 2685s | when i report |
| 2686s | a |
| 2687s | player xyz one to 150 |
| 2691s | in local is that something that actually |
| 2693s | helps you or |
| 2696s | rather not |
| 2698s | yes reports always help uh |
| 2701s | however like don't be disencouraged if |
| 2703s | certain action is not taken |
| 2705s | every report is looked at um rmt report |
| 2708s | bot report it's just it's just how it is |
| 2711s | uh some reports are actually very easy |
| 2712s | to investigate and it takes like a |
| 2714s | couple of minutes to just like is this |
| 2715s | guy botting is this this is this |
| 2717s | happening nope then you know then it's |
| 2719s | just not |
| 2721s | i understand that sometimes it can be |
| 2722s | really suspicious but uh for example if |
| 2725s | um let's say if you see in the local |
| 2728s | chat |
| 2729s | players named like |
| 2732s | one two three four five you know but you |
| 2734s | actually would be surprised there are so |
| 2736s | many corporations well not so many but |
| 2737s | there are some corporations that have |
| 2739s | actual members with these names and |
| 2741s | there there's actual human inputs you |
| 2743s | know under these names so just don't |
| 2746s | judge by the name sometimes does it help |
| 2748s | when you look at the implement data of |
| 2750s | the first clones |
| 2751s | within minutes 10 20 clones have the |
| 2754s | same birthing dates is that also |
| 2757s | something that you see |
| 2759s | more or less or |
| 2762s | well um as i mentioned there are |
| 2764s | organizations out there like |
| 2766s | specifically that are doing botting and |
| 2768s | they can create the accounts because you |
| 2770s | just see the characters right |
| 2773s | we see the accounts they can create |
| 2776s | accounts with a single click just simply |
| 2779s | you know incremental id and then it |
| 2781s | skips two ids because some human |
| 2783s | actually created an account |
| 2785s | uh when it comes to those characters |
| 2787s | it's not against the rules actually to |
| 2789s | create |
| 2791s | mass characters i guess with a single |
| 2793s | click |
| 2795s | maybe at some point we're going to |
| 2796s | change our stance on that but right now |
| 2799s | i mean there is no rule that says you're |
| 2802s | not allowed you need to be |
| 2804s | humanly |
| 2805s | present to create |
| 2808s | there is a method actually to create |
| 2811s | even the same portrait |
| 2813s | exactly the same |
| 2814s | i don't know about it but yeah so to |
| 2817s | answer your question um |
| 2819s | yes it's shady |
| 2821s | but it's fine |
| 2834s | hi by the way |
| 2835s | uh her personal idea is that blackout |
| 2838s | was rolled back because |
| 2840s | both seeing software wasn't prepared |
| 2844s | that it's like it's not a real question |
| 2845s | question is uh did you see any evidence |
| 2848s | like voting behavior changing during |
| 2850s | blackout |
| 2851s | because i i do believe you have some |
| 2853s | like not exact proof but like voting |
| 2856s | behavior changed |
| 2864s | well uh the blackout that you're |
| 2866s | referring from the graphs from the |
| 2868s | keynote right uh it doesn't correspond |
| 2870s | to the |
| 2871s | this team's activity uh it was first |
| 2875s | part was a joke |
| 2877s | okay sorry so actual question like did |
| 2879s | you did you see any boss activity |
| 2881s | changing during this blackout |
| 2883s | or |
| 2884s | you refer to the blackout period right |
| 2886s | back out when uh new sec had no local |
| 2890s | yeah |
| 2891s | yes okay to the period yeah exactly |
| 2894s | uh |
| 2895s | that is unfortunately before my time on |
| 2897s | this team so i always succeed i will not |
| 2900s | my way through this i would |
| 2902s | just say sorry that was before my time i |
| 2904s | don't know |
| 2906s | okay maybe someone else |
| 2908s | uh can't remember specifically but this |
| 2911s | constantly changes and we're always you |
| 2914s | know looking at new things and you know |
| 2916s | this |
| 2917s | i don't have details on this specific |
| 2919s | situation maybe try next time but |
| 2923s | but to uh to give you a little bit of |
| 2925s | understanding how those bots work right |
| 2928s | if you're mining in a big ship |
| 2932s | how long does it take an orca to warp |
| 2933s | away |
| 2934s | instantly |
| 2937s | yeah but the thing depending on the |
| 2939s | fitting i guess but |
| 2941s | if there is no local some bots are |
| 2943s | stopping operating right because they |
| 2945s | don't have the input it was my point |
| 2948s | i know where you're coming from but i |
| 2950s | don't have the data sorry it's before my |
| 2951s | time as a |
| 2953s | member of this team but |
| 2955s | potentially just simply not having a |
| 2957s | local would solve a lot of issues for us |
| 2960s | i guess |
| 2962s | but i don't think it's a |
| 2964s | valuable game design |
| 2966s | solution |
| 2967s | sad |
| 2968s | thank you |
| 2978s | thank you |
| 2979s | um i had one discussion with some people |
| 2982s | about the rules for playing |
| 2985s | alpha or just multiple accounts within |
| 2987s | one household |
| 2988s | there are of course the guys who say |
| 2990s | well you just have to use a second |
| 2991s | laptop and you can do so i'm not want to |
| 2993s | go in that direction because it's |
| 2994s | clearly against the rules |
| 2996s | but there are also people coming up |
| 2997s | regularly on reddit or somewhere oh i |
| 2999s | have been banned my child was playing on |
| 3001s | an alpha account |
| 3003s | and um |
| 3005s | that meant that we were banned and i'm |
| 3007s | not getting support by the |
| 3010s | official support and everything |
| 3011s | my question to this i'm not sure if you |
| 3013s | can answer is |
| 3014s | how do you track these all these special |
| 3016s | cases like sharing your account with |
| 3018s | their child |
| 3019s | and as you think you are allowed to do |
| 3021s | that with one and also if because people |
| 3024s | say well just use a vpn if maybe that |
| 3027s | actually reflects you as someone you |
| 3029s | shouldn't be playing this way |
| 3031s | i'm not i'm just interested in how it |
| 3033s | runs because everyone just was just |
| 3034s | totally speculating about it and yeah |
| 3037s | all right to answer your question first |
| 3040s | about account sharing uh like this is |
| 3042s | well this is not allowed uh this is |
| 3045s | against the eula and there are many |
| 3047s | complicated cases when you know a child |
| 3049s | logs into the account you know extracts |
| 3051s | the character and then sells it on the |
| 3052s | market you know like a toddler so it's |
| 3054s | very common um |
| 3056s | for sharing one account yeah but i mean |
| 3059s | still you know sharing accounts come |
| 3061s | with lots and lots of difficulties um |
| 3065s | it's not allowed people still do it um |
| 3068s | unfortunately like for you know for |
| 3070s | obvious reasons we cannot police this |
| 3072s | like we cannot check every single |
| 3074s | account you know to be shared but when |
| 3076s | this comes up if this comes up um |
| 3079s | they're usually you know all hell breaks |
| 3081s | loose |
| 3083s | yeah does this |
| 3085s | uh |
| 3087s | sharing accounts in itself i mean is is |
| 3090s | not maybe such a serious |
| 3092s | problem and especially not if it's |
| 3094s | within a family or something like that |
| 3096s | but it can |
| 3098s | it can also create problems for example |
| 3101s | if let's say one of the family members |
| 3103s | suddenly does not live with the family |
| 3105s | anymore but has the login details |
| 3109s | ex-wife for someone for example |
| 3111s | there have been examples of that |
| 3113s | and uh there is also i mean there is |
| 3116s | sometimes |
| 3118s | yeah the the the the interest of that |
| 3120s | person in let's say getting some money |
| 3123s | back or something like that |
| 3124s | or or ruining the account out of spite |
| 3127s | whatever you know so if something like |
| 3128s | that happens when you share an account |
| 3130s | there's always a risk |
| 3132s | involved in that |
| 3134s | if you decide then to to report it let's |
| 3137s | say as hacked |
| 3139s | we can |
| 3140s | quite |
| 3142s | easily or or let's say for very soon |
| 3145s | where solid evidence most of the time uh |
| 3148s | to to differentiate between shared |
| 3150s | accounts let's say sold accounts and |
| 3152s | hacked accounts |
| 3154s | and our policy |
| 3156s | at this point is is very strict in that |
| 3159s | in that we are not repairing damages to |
| 3162s | to |
| 3163s | to shared or or sold accounts you know |
| 3165s | if if you want to want them back at some |
| 3168s | point but but with hacked accounts we |
| 3170s | are ready to to make some exceptions |
| 3173s | if we can verify this situation |
| 3175s | and we try to do our best to to repair |
| 3178s | it in as far as we can under the |
| 3179s | circumstances |
| 3180s | but like i say i mean it's not always |
| 3182s | possible if there is no evidence |
| 3185s | to support that |
| 3187s | and it was a third party |
| 3189s | to answer about the alpha omega |
| 3192s | limitation |
| 3193s | nobody is gonna |
| 3195s | ban you if you are able to launch |
| 3198s | two alpha accounts in the same time or |
| 3200s | free there is a limitation in place but |
| 3202s | we do know it is possible to |
| 3205s | even sometimes without |
| 3213s | yeah i mean it's it's um there is a |
| 3215s | limitation this limitation sometimes |
| 3217s | doesn't work |
| 3218s | so if you are sharing |
| 3221s | an alpha account i mean if you're |
| 3222s | sharing the same machine to lunch and |
| 3224s | omega and alpha it's totally fine you |
| 3226s | will be not banned |
| 3227s | however if you abuse this |
| 3230s | and we do |
| 3231s | look at the abusers and we do track them |
| 3234s | then of course they are gone and |
| 3237s | yeah i mean |
| 3239s | it's a gray line |
| 3240s | nobody gonna get you banned but if you |
| 3242s | start abusing you are forcing us to |
| 3244s | react |
| 3247s | and i wanna add to that uh |
| 3249s | like we always well not always but |
| 3251s | sometimes you know people claim to get |
| 3254s | hacked and everything but uh we see a |
| 3256s | lot we have uh so much information and |
| 3258s | it's not just information that we see we |
| 3260s | can interpret it you know uh |
| 3263s | and yeah it's very very visible when the |
| 3265s | account has been shared or has been |
| 3267s | hacked you know |
| 3269s | so there's that |
| 3270s | thank you for the question |
| 3271s | we're just a second we're nearly done uh |
| 3274s | we need to have this room um so last but |
| 3278s | one last question |
| 3279s | it's not a new question it's more about |
| 3281s | extension on previous one because we |
| 3283s | were talking about a sharing account and |
| 3286s | like |
| 3287s | half hour ago there was a dude who |
| 3290s | filming how his daughter playing eve and |
| 3292s | it's literally sharing account which is |
| 3295s | breaking illa and he's supposed to be |
| 3297s | banned |
| 3298s | to your words but this is the this as |
| 3301s | far as i get this is this inclusion |
| 3303s | exclusion if it's not for any bad thing |
| 3306s | like rmt or |
| 3309s | some bad stuff then you like okay just |
| 3312s | just don't do the bad stuff isn't it |
| 3315s | i mean |
| 3316s | i mean there is pure evidence i mean you |
| 3318s | need to in yes but you need to |
| 3320s | understand one thing |
| 3323s | that we have the eula and the toss that |
| 3326s | says clearly right |
| 3328s | what you're doing with your accounts is |
| 3330s | just your business |
| 3332s | if it becomes our business because you |
| 3335s | failed to follow the rules |
| 3338s | fair |
| 3339s | yep |
| 3340s | yep and we don't want it to become our |
| 3342s | business so like please you know just |
| 3345s | just abide the eula you know be nice and |
| 3347s | everything |
| 3350s | guys thank you very much it was so great |
| 3354s | to have you here please enjoy a fun fest |
| 3356s | enjoy pub crawl |
| 3358s | thank you guys |