[2020] Known Issue: Daily Login Rewards 150k SP Issue

We are aware of an issue where the 150k SP reward from the daily login reward system is being incorrectly deposited to player hangars as an item which cannot be used. This appears to be affecting all players.

We are currently looking into this issue and will update you as soon as we have any further information.

Update 13:30 Evetime: We have just deployed a hotfix for this issue - when redeeming this SP reward it will apply to unallocated SP properly instead of going to inventory as an item.

The client does not yet properly indicate this change but a fix for that is in the works.

We are still looking into fixing the SP rewards that were already redeemed before this hotfix was in place.

Update 11:30 Evetime 5/16: A fix was deployed during downtime today that should prevent the SP from being contracted to avoid further complicating the issue. A final fix is still being discussed for those who are missing this SP and is expected to arrive early this coming week.

We’ll continue to keep you in the loop on this until it has been resolved.

Topics merged.

I would not recommend this as a fix will not necessarily make the item usable.

I don’t think this will break anything necessarily but I would recommend against it. I anticipate these will just be cleaned up on the database level and the missing SP will be added straight to accounts - but I’ll have more information on how the fix will work soon.

Update 13:30 Evetime : We have just deployed a hotfix for this issue - when redeeming this SP reward it will apply to unallocated SP properly instead of going to inventory as an item.

The client does not yet properly indicate this change but a fix for that is in the works.

We are still looking into fixing the SP rewards that were already redeemed before this hotfix was in place.

Morning everyone - they’re working on deploying a fix as we speak. It needed a server reset though so it had to wait until downtime. I’ll give you more details when I have them shortly.

They’re still working on it, I’ll give you details once I can get them.

Just talked to the dev team - seems like your intuition there is likely correct here. The fix that was just deployed was to prevent the SP from being contracted to avoid further complicating the issue.

The final fix for those of you who are missing this SP is still being discussed and is anticipated to come early next week.

I’ll do what I can to keep you guys up to date on this.

If it’s still in your redeem queue it should be safe to redeem it now. The fix yesterday prevented it from going to inventory for those that haven’t yet redeemed it.

You shouldn’t need to worry about having to put in a support ticket. Since this has affected a lot of people at this point a fix will likely be global for everyone who is impacted.

Spoke with the team today - a fix is in the works. Will give you guys more details when I know when it’s going live.

I would recommend against this until a fix is in place. Shouldn’t stop you from getting your SP back, but just hang onto it a little longer before you decide to do so.

Just hang onto them for now, I don’t think you can contract them anyway.

There was a fix scheduled for today - looks like it had to be delayed due to other circumstances surrounding the deployment.

Will get you guys a hard scheduled time as soon as I am able.

Update 5/20 12:20: A fix is scheduled for this issue this coming Friday at downtime. Everyone who received the SP as an item incorrectly will have the SP placed in their redemption queue. You will still see the unusable SP item in your inventory, please just leave this in place for now - this will be taken care of after the weekend.

Update 5/22: A fix went live at downtime today that restored the SP to the redeem queue for those accounts who had it incorrectly go to inventory as an item.

If for some reason you received the SP as an item on your account but have not gotten the SP in your redeem queue please submit a ticket and let us know. The item will continue to remain in your inventory until Tuesday next week.

The 150k SP item in inventory was converted to the Broken Skill Canister. So anyone who still had that will have gotten the collectible.