[2020] Certificate ERROR?

Everyone who is experiencing this error, please rest assured that we and our partner, Cloudflare, are very actively investigating this error that some players are experiencing.

Please, if you are experiencing this error, send us a Support Request to EVE’s Customer Support.

Please don’t post the details we need here in a public place and don’t send a Bug Report; please make sure to send us a Support Request.

In that Support Request, please let us know where you are connecting from:

• Your public IP address that you are connecting from
• Your Internet Service Provider
• Your geographical location (city, state, country as applicable)
• A screenshot of the errors you are seeing
• Your operating system (name, version, type language – e.g. Windows 7 Home 64bit German)
• Your browser (Firefox, Chrome, Edge, Opera, …)
• The result of browsing to:
  *** http://login.eveonline.com/cdn-cgi/trace
  *** http://cis.eveonline.com/cdn-cgi/trace

Screenshots and other details of the errors are appreciated as well. Also, please try opening https://login.eveonline.com/ in your browser and let us know if you get any errors there as well or not.

Please note that your public IP address is not of the form 192.168.1.10 or 10.1.1.20, rather visit a site like https://www.whatismyip.com/ or https://myip.is/ to find where you are connecting from.

Interesting to hear that upgrading from Windows 7 to Windows 10 resolves the issue; were the Windows 7 installations with all latest updates from Microsoft and the system default browser at the latest version?

BTW, this is only affecting very few customers and therefore only a small portion of Windows 7 users.

Important update: Players have reported that installing Windows update KB3004394 resolves this issue. This update from Microsoft addresses certificate issues.