devtrackers.gg
Hello everyone,
We are looking into the connectivity issues which have recently started affecting certain players in the UK. The issue lies somewhere on the route the connection takes before it reaches the EVE Online servers and we are yet to discover exactly where the source of the problem is but as far as we can tell from the reports we have received so far they are customers of Virgin Media ISP.
If you are based in the UK and have recently started experiencing regular disconnects from the game then please submit a support ticket under the Technical category with the following information:
- IP address
- ISP name
- Region location
- City
- Traceroute information
Please DO NOT post these details as a reply in this thread as they will contain private information.
Please also see this post from @CCP_Explorer about VPNs.
We are working as fast as possible to discover the exact source so that we can take the necessary steps to get this fixed, so we encourage you to please get in touch if you think you are being affected by this issue and to also get in touch with your ISP if all of your internet services appear to be working fine besides EVE Online.
Thank you for your reports and ongoing patience while we look into this.