[2021] [COMPLETED] Tranquility Emergency Restart - 11 October 2021

Good day,

We have identified several issues with the in-game chat and other internal services on Tranquility earlier today. To resolve them we will need to restart Tranquility which will take place in 15 minutes at 16:20 UTC.

Please get to a safe spot and dock up at your earliest convenience!

UPDATES:

16:29 UTC
The issues seem to have been fixed. Tranquility is back online accepting connections! We are going to monitor the situation, so please do let us know if you run into any more issues.

16:21 UTC
Tranquility reboot initiated.

To be clear, the root cause is not with chat. It did not, however, recover from another outage. There were other systems that did not properly recover as well but the most noticeable symptoms to players are issues with chat and to resolve them a reboot is needed.

Reboots normally take up to a few minutes. Tranquility is actually already up, but we need to verify if all the problems have been resolved before lifting the VIP status and letting everyone back in.

The issues seem to have been fixed. Tranquility is back online accepting connections! We are going to monitor the situation, so please do let us know if you run into any more issues.