over 3 years ago - CCP_Dopamine - Direct link

Hey guys,

We are aware that players might be experiencing issues with accessing the game or EVE Online accounts on the website. There is also some slowness in-game and disconnects that can affect online players on Tranqulity. We are actively investigating the cause and working on resolving the problems as quickly as possible.

I will keep you posted with updates in this thread. Thank you for your patience and understanding.

over 3 years ago - CCP_Dopamine - Direct link

UPDATES:

11:46
Our services look healthy but we keep monitoring the situation as a handful of players continue having difficulties logging in to EVE Online or receiving their verification codes. Please bear in mind, that some odd behavior might be caused due to the CloudFlare incident.

10:51
Our SSO and Database have fully recovered now. Players should now be able to log back in to the game and use our services on the website. I am going to hang around here, so please let me know if you are still experiencing any issues.

10:43
The problems are ongoing with online player numbers decreasing and other pilots unable to log in to EVE Online or their accounts on the websites. Our SSO and database is slowly recovering but there are still some errors that our team is looking into.

10:16
Updated the main thread to better reflect the range of issues players may be experiencing right now.

over 3 years ago - CCP_Dopamine - Direct link

While we might not be able to immediately extend the sale today we might do a 24hr flash sale next week. Going to ask around and I will let you know.

over 3 years ago - CCP_Dopamine - Direct link

The problems are ongoing with online player numbers decreasing and other pilots unable to log in to EVE Online or their accounts on the websites. Our SSO and database is slowly recovering but there are still some errors that our team is looking into.

over 3 years ago - CCP_Dopamine - Direct link

Our SSO and Database has fully recovered now. Players should now be able to log back in to the game and use our services on the website. I am going to hang around here, so please let me know if you are still experiencing any issues.

over 3 years ago - CCP_Dopamine - Direct link

It is our scheduled daily downtime that starts at 11:00 UTC.

over 3 years ago - CCP_Dopamine - Direct link

Glad to hear you were able to add your 3rd account back :slight_smile:

For the record, it has not been a DDOS attack that caused this issues, at least in our case but difficult to say since a bunch of other services started having problems around the same time.

over 3 years ago - CCP_Dopamine - Direct link

No plans for a longer downtime.

over 3 years ago - CCP_Dopamine - Direct link

If you lost your assets due to these issues, please contact our customer support team and ask for reimbursement. They should be able to sort you out :slight_smile:

over 3 years ago - CCP_Dopamine - Direct link

Next one hopefully in 24 hours :slight_smile:

over 3 years ago - CCP_Dopamine - Direct link

Can you try again? We have been restarting our SSO shortly after downtime which might have caused this error.

over 3 years ago - CCP_Dopamine - Direct link

Our services look healthy but we keep monitoring the situation as a handful of players continue having difficulties logging in to EVE Online or receiving their verification codes. Please bear in mind, that some odd behavior might be caused due to the CloudFlare incident.

over 3 years ago - CCP_Explorer - Direct link

We had two separate problems this morning; both were network related: An internal one affected the DB machine for the Login Server (timeframe 9:12 to 11:49 UTC) and the other was the general internet outage at Level 3/ CenturyLink that affected Cloudflare: https://www.theverge.com/2020/8/30/21407429/cloudflare-down-websites-hulu-feedly-discord