Our teams continue to monitor the situations across all fronts, paying particular attention to reports about issues with accessing or staying connected to EVE. When reporting in on your problems, please do let us know where you are trying to connect from to help with the investigation. Thank you!
Some of you have been asking about ships losses and I would like to let you know that we will be issuing reimbursement for ship lost during high impact periods over the next few days. Please note that it may take some time for the reimbursements to be processed. If you lost a ship to these issues and haven’t received reimbursement after a few days, please file a Lost Ship reimbursement ticket and our Customer Support team will look into it for you.
I am sorry to hear that you have not received a response just yet. If you had an issue for over two weeks then the problem is very likely not be caused by the recent DDoS but might be more annoying now when our infrastructure is taking a hit. Our customer support is under heavy pressure but all the guys and gals are doing their best to get through to all players as soon as then can.
We have experienced a wave of disconnects that affected some of the players. In-game chat and problems with the Omega clone status can be resurfacing right now. Our team is on the case, please bear with us!
Hello,
It is 10:12 UTC, and I wanted to take the time and give you another update on the current situation.
The unfortunate reality is that the DDoS attacks are still ongoing. They differ in size, method used, intensity, and duration. We are monitoring the health of our services around the clock and working with partners in adjusting our mitigation methods. With our speedy response times, we are managing to keep the impact to a minimum. However, sudden disconnects, problems with accessing EVE, or other issues with in-game chat and Omega statuses can aggravate at times when the attacks get particularly nasty.
This sucks. We want you to play EVE without interruptions, undock with your mates and go on a roam, wind down after a long day at work, or just have fun doing the things you have planned. We have a bunch of cool stuff coming that our developers have been working on putting together and providing you with a quality service to enjoy it is our top priority.
Our teams will continue working behind the scenes on improving the overall situation and we will keep sharing regular updates on the matter here and via EVE_Status Twitter. Thank you for your fortitude and understanding. Stay safe!
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