[2020] Did you know about our support tool?!

almost 4 years ago - /u/trichoglossusbee - Direct link

Hey everybeeeaaan,

A rare thread from me here outside of lurkin' all your posts!

I often see queries here that are super good for our Support Team to look into. First of all, they can be found here:

http://support.fallguys.com/

They are well equipped to check your issues out including any hardware/booting issues, bugs, etc. We track trends on these and come together frequently to discuss. Situations you will find them useful include:

Shop not rotating! I have had a few queries about this today, it could be due to the quantity of items you have, or something else! The team can cross-check items and get back to you.
Cheaters
Crowns/Kudos issues or not awarded

I hope you find this useful :-)

External link →

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by johnnysilverpaw

You weren’t joking, they really are super good! Got a reply a few minutes after sending my inquiry and they were super friendly and helpful. You lot deserve a thousand crowns.

Awesome! Have a great daaaay :)

almost 4 years ago - /u/OliverAge24Artist - Direct link

Originally posted by Alexthegreat47

Will you ever release a skin of the support team’s scientist mascot? I always thought it looked nice.

I think there were issues with splitting it top half and bottom half nicely - I think it was designed back before the splitting of the costumes, maybe?

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by ConverseBell

What is one supposed to do if it keeps saying "Email cannot be used to make an account" when trying to make an account?

That's really odd, I've asked the team - I'm not sure what validation rules the form has in place that would prevent that!

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by ConverseBell

I've even tried making a brand new email, same message. Hopefully it gets found out.

Hey!!! :) Sorry my replay comes delayed, one our team members let me know this - and sorry I didn't know before, but I've edited my post to reflect:

You don't have to create an account to send a ticket :-) the account will be created automatically when submitting a request. So please try submitting using your email and see if it goes OK!

Unless that was what you were already doing, in which case let me know!

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by ConverseBell

That was what I was already doing, it keeps saying the email cannot be used. Even on a brand newly created email.

Okay cool - bare with, liaising back with the team :)

almost 4 years ago - /u/trichoglossusbee - Direct link

Originally posted by ConverseBell

That was what I was already doing, it keeps saying the email cannot be used. Even on a brand newly created email.

Hey - would you mind popping me a DM with the email(s) you're trying to use :)?

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