[2021] [BUG] Error Receiving Rewards / season pass issues

about 3 years ago - /u/trichoglossusbee - Direct link

We are urgently investigating and fixing this issue.

Players might see that their season path says "coming soon" right now, or that they are unable to claim rewards in their games. I will map progress in this thread until it is remedied.

Update:

The fame path issue and rewards errors are now fixed.

I am just checking regarded unclaimed rewards - please confirm if you still do not have them when you restart your game as well.

Update 2 (9:30am GMT 17th November!):

We are still looking at how to grant players rewards or compensation for affected matches, stay tuned!

Update 3 (10:00am GMT 18th November):

Rewards will be in player accounts in the next 7 days! Confirmed, thank you for baring with me :)

External link →

about 3 years ago - /u/trichoglossusbee - Direct link

We are urgently investigating and fixing this issue.

Players might see that their season path says "coming soon" right now, or that they are unable to claim rewards in their games. I will map progress in this thread until it is remedied.

Update:

The fame path issue and rewards errors are now fixed.

I am just checking regarded unclaimed rewards - please confirm if you still do not have them when you restart your game as well.

Update 2 (9:30am GMT 17th November!):

We are still looking at how to grant players rewards or compensation for affected matches, stay tuned!

Update 3 (10:00am GMT 18th November):

Rewards will be in player accounts in the next 7 days! Confirmed, thank you for baring with me :)

External link →

about 3 years ago - /u/trichoglossusbee - Direct link

!sticky

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by Acrobatic-Koala-7612

Thank you. It's the part of the message that says you'll receive rewards 'soon' that worries me. Particularly as I've just won on Main show!

Well done on your win! I hope I can communicate to you what to do about that soon - it is unclear what will happen with the unclaimed rewards right now to me, as the issue is quite new. As soon as I know, you'll know!

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by ThinkFree

Are you keeping track of people who haven't received win rewards? I currently have three squad celeb wins with no shards to show for it.

We're looking into the impact of that. We should be able to see what rewards remained unclaimed in that time, but I am unable to confirm that at this second whilst the overall fix is being deployed. Stay tuned - sorry you've been badly affected!

about 3 years ago - /u/trichoglossusbee - Direct link

The fame path issue and rewards errors are now fixed.

I am just checking regarded unclaimed rewards - please confirm if you still do not have them when you restart your game as well.

/u/ThinkFree /u/Acrobatic-Koala-7612 paging!

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by ThinkFree

Thank you. I just checked and I still have not received my 60 shards (1 crown) from my three squad celeb wins.

Thanks for checking - and I guess you've restarted right? We're still assessing the impact. In the meantime, the issue itself is fixed and your future games should be OK while we keep looking into the rest.

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by DW_Wishmaster

This is really unfortunate, but me and my buddy just won 5 Squad celebrations in a row (around 2 hours ago) and we both got only rewards for one win. Will we get "infallible" once the issue has been resolved and we get our missing rewards?

I am not sure regarding the trophy itself - that is a unique situation (well done on the wins btw!!) but if you drop a note to Support, they will be able to advise on the trophy better than I. They can definitely see your wins their side and confirm it for you: https://support.fallguys.com/hc/en-us/

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by zurtex

ugh, my biggest one is (Since 5.2?) the controller no longer vibrates at the beginning of a round when the screen isn't focused. I miss so many starts switching between Fall Guys and Reddit or whatever.

This is a pending fix now! Stay tuned for an updated Trello post tomorrow :)

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by ThinkFree

Thank you. I just woke up, turned on my PC, and still haven't received my 60 shards. Lemme play a game and see if it'll fix it. Thanks.

Edited to add: I won squad celeb game, got my 20 shards, but the shards I did not get from winning 3 squad celeb games last night are still not in my inventory.

Still investigating on this, sorry Think! It's been a complicated one for us, but do bare with.

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by Actingdamicky

This comment is so I can keep an eye on this today. Honk.

Honk. Still looking into the compensation side of this, will add updates through the day when I have 'em!

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by PeteryChavez

Dear Bee, what about all these old bugs and issues I posted ?? 😔

Can I get your precious feedback as well? Are any of them gonna be fixed??

Thanks for your good work!

Tomorrow PM I'll be posting an updated trello whichwill talk about some of these, and others here I can see about adding and enquiring about if they havent been addressed before : )

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by DopeyJones1

I'm still missing a crown from a main show win.

Rewards will be in player accounts in the next 7 days! Confirmed, thank you for baring with me :)

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by ThinkFree

Thank you. I just woke up, turned on my PC, and still haven't received my 60 shards. Lemme play a game and see if it'll fix it. Thanks.

Edited to add: I won squad celeb game, got my 20 shards, but the shards I did not get from winning 3 squad celeb games last night are still not in my inventory.

Rewards will be in player accounts in the next 7 days! Confirmed, thank you for baring with me :)

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by Acrobatic-Koala-7612

Thank you, I appreciate you keeping us informed.

Rewards will be in player accounts in the next 7 days! Confirmed, thank you for baring with me :)

about 3 years ago - /u/trichoglossusbee - Direct link

!unsticky

about 3 years ago - /u/trichoglossusbee - Direct link

Originally posted by Actingdamicky

Thanks bee, will that include shards for the dally challenges or is it just for wins?

It'll unfortunately be just for wins on this sorry!

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